As a Director of Strategic Accounts, with a focus on AI Safety and Responsible AI, you will get to partner closely with our clients, some of the most interesting tech companies out there, work on one of the biggest challenges in online Safety today - ensure our clients’ LLMs are safe and aligned.

This is a hands-on role, requiring a can-do approach, subject matter expertise, great customer-facing skills, and a focus on achieving measurable outcomes.

You will play a pivotal role in driving client retention and growth by understanding client needs, identifying opportunities, and ensuring seamless execution of account strategies.

Key Responsibilities:

• Lead, mentor, and inspire a small team of account managers
• Set performance goals, monitor progress, and provide ongoing coaching to ensure success
• Be accountable for client retention and growth, taking a hands-on approach where necessary
• Expand our understanding of our clients, building strong relationships with key stakeholders
• Proactively identify new client needs and align them with our solutions

The salary range for this role is 300-350K $ OTE - Range may vary based on experience

Ideal Background:

• Experience in consulting or other commercially focused roles
• Computer science, data science, Machine learning education, or hands-on experience
• Managerial experience of at least 2 years
• Experience owning commercial targets

Key Characteristics:

• Someone who genuinely cares about what they do, and why
• Sharp, curious, and always eager to learn, with a focus on evolving AI safety challenges
• Detail-oriented and highly organized
• Outgoing and open, capable of building strong client relationships
• Highly technically proficient, capable of engaging with technical stakeholders, including data scientists and engineers
• Commercially oriented or willing to grow in commercial acumen

ActiveFence is a mission-oriented company that proactively protects online users and platforms from harmful content, disinformation, and coordinated manipulation. We are a part of the Trust & Safety industry, providing a critical layer of defense against dangerous online activity. Our innovative technology detects and analyzes problematic content across multiple platforms, enabling our customers to stay one step ahead of bad actors.