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IT Support Specialist/System Administrator

Sisense

Sisense

IT, Customer Service
Kyiv city, Ukraine
Posted on Thursday, May 16, 2024

At Sisense, we are on a mission to empower modern data teams to deliver insights to everyone inside and outside their organizations. We bring “power to the builders” by enabling our customers to answer complex questions with data and drive the best business outcomes possible.

Sisense’s mission is to ensure every employee who joins our company has the opportunity to do the best work of their career. We’re looking for an IT Support Specialist. As our IT Support Specialist, you will play a crucial role in managing our laptop inventory, configuring endpoints, addressing user help requests, handling tickets, and ensuring the smooth operation of key tools such as Onelogin, Gsuite, Intune, Kandjii, and networks.

WHY YOU SHOULD JOIN OUR IT TEAM:

You’ll be surrounded by a team that loves what they do and is passionate about being a market leader in BI.
Our team has the exciting opportunity to drive business growth at Sisense. This is a high-impact role where you’ll be working cross-functionally with many different teams and key stakeholders.

HOW YOU’LL RAMP:

By Day 30...

  • You will learn about the Sisense product.
  • You will have built relationships with people in the team and other departments such as HR and R&D with whom you will have constant contact.
  • You will have a strong understanding of the business needs and you’ll create a plan for your day-to-day work.

Day 60...

  • You will have a full understanding of the role and the responsibilities it holds.
  • You will learn the variety of services provided to people across the company.
  • You will start work with the global IT department on different projects.

Day 90...

  • You will be able to work independently on your day-to-day responsibilities.
  • You will take an active part in the department’s ongoing projects.
  • You will work with people across the company and provide full support on a variety of subjects.

WHAT YOU’VE ACCOMPLISHED… SO FAR:

  • Proven experience in end-user computing, laptop management, and endpoint configurations.
  • Strong understanding of ITIL processes and best practices.
  • Proficient in using Onelogn, Google, and IDP-related services.
  • Bachelor's degree in Information Technology, Computer Science, or a related field (Not mandatory).
  • Proficient in using Intune and Kandjii for device management.
  • Familiarity with network protocols, security, and troubleshooting.
  • Excellent problem-solving and communication skills.
  • Ability to prioritize and manage multiple tasks in a fast-paced environment.
  • Relevant certifications (e.g., Microsoft Certified: Modern Desktop Administrator Associate) are a plus.

About Sisense:

Sisense stands as a beacon of light in the embedded analytics landscape, recognized globally for pioneering solutions that infuse intelligence into every facet of business. As we continue on our journey and explore the vast opportunities of the API economy, we're positioning ourselves for unprecedented growth.

Our vision is bold and transformative: a future where analytics and insights underpin every decision, every process, and every interaction. Our team, an amalgamation of diverse perspectives and unique skills, is our secret weapon. At Sisense, we foster a culture of innovation, collaboration, and inclusivity, powering our relentless drive to redefine what's possible in the world of analytics.

Join us in this ambitious journey. This position offers more than a job; it's a chance to reshape the industry, redefine the future of analytics, and be a part of a team that's pushing boundaries. Let's shape the future of analytics together.