Junior IT Support Engineer

Tripledot Studios

IT, Customer Service

Warsaw, Poland

Posted on Nov 5, 2025

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Tripledot is one of the largest independent mobile games companies in the world.

We are a multi-award-winning organisation, with a global 2,500+ strong team across 12 studios.

Our expanded portfolio includes some of the biggest titles in mobile gaming, collectively reaching top chart positions around the world and engaging over 25 million daily active users.

Tripledot’s guiding principle is that when people love what they do, what they do will be loved by others.

We’re building a company we’re proud of – one filled with driven, incredibly smart and detail-orientated people, who LOVE making games.

Our ambition is to be the most successful games company in the world, and we’re just getting started.

Role Overview

We’re looking for a Junior IT Support Engineer with curiosity, drive, and a “make it happen” attitude. In this role, you’ll be the go-to person for keeping our tech setup running smoothly — helping the team stay online, secure, and productive.

This is a hands-on position where you’ll have the chance to learn quickly, take ownership of tasks, and grow into more advanced technical areas as you gain experience.

If you enjoy solving problems, experimenting with systems, and helping people get the most out of their technology, this could be the perfect next step for you.

Department: Operations
Employment Type: Permanent - Full Time
Location: Warsaw, PL
Workplace type: Hybrid

Responsibilities

Be the first point of contact for IT issues, both in person and remotely.
Support teammates with hardware, software, and account-related problems (Mac & Windows).
Troubleshoot general IT issues, including Wi-Fi, VPN, and connectivity problems.
Set up and configure laptops, manage peripherals, and maintain user accounts across platforms (Google Workspace, Okta, Azure, etc.).
Assist with onboarding and offboarding processes.
Log, track, and resolve tickets in line with SLAs to ensure smooth and timely issue resolution.
Maintain and organize IT inventory.
Stay adaptable to new technologies, continuously learn new skills, and contribute as an active member of the IT team.

Required Skills, Knowledge and Expertise

1–2 years of experience in IT support, helpdesk, or a similar technical role.
A proactive, problem-solving mindset with a strong “can-do” attitude.
Basic knowledge of Windows and macOS systems, including hardware setup and configuration.
Interest in Google Workspace, Okta, MDM solutions, and networking fundamentals.
Well-organized, reliable, and comfortable managing multiple requests at once.
Eagerness to learn, grow, and build a long-term career in IT.
Excellent communication skills and a proactive, approachable attitude
Proficiency in English, Polish or Russian will be an advantage.

Working at Tripledot

26 days holiday: Enjoy 26 days of paid holiday in addition to national/bank holidays to relax and refresh throughout the year.
20 days fully remote working: Work from anywhere in the world, 20 days of the year.
Regular company events and rewards: Join in regular events and rewards that celebrate cultural events, our achievements and our team spirit.
Private Medical Cover: Have peace of mind with private medical cover, ensuring your and your family's health is in good hands.
Daily Free Lunch: Order free food from Pyszne.pl
Multisport Plus Card: Enjoy access to various sports facilities across Warsaw with the Multisport Plus Card.
Employee Assistance Program: Anytime you need it, tap into confidential, caring support with our Employee Assistance Program, always here to lend an ear and a helping hand.
Family Forming Support: Receive vital support on your family forming/ fertility journey with our support program [subject to policy]
Continuous Professional Development: Propel your career with continuous opportunities for professional development.
Office Playroom: Unwind and recharge in our fun and relaxing office playroom.
English & Polish Classes: Improve your language skills with access to English and Polish classes.

This organization operates in compliance with the Whistleblower Act, for more information or to report violations please email whistleblowerpoland@tripledotstudios.com

About Tripledot

We are Tripledot Studios, our mission is to bring the knowledge and experience of a chart-topping mobile games company into a close-knit, collaborative environment. Our teams drive projects together from conception to launch in an indie-style process combining data and creativity to make games that can be enjoyed by everyone.

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