Technical Support Engineer is handling worldwide customer inquiries, technical issues and is conducting troubleshooting to provide resolutions or to escalate to our Tier 2 and R&D departments. This role requires knowledge of web technologies, SQL, and customer-facing skills.

We are looking for a strong team player, someone that likes to investigate, is eager to learn, knows how to work in a high-pressure environment, and has a strong sense of responsibility.

What you'll do:

• Provide first-level technical support and preliminary investigation for Enterprise customers' issues and service requests
• Troubleshoot issues via chat and email
• Drive resolution of cases, including identification of root cause and issue resolution
• Provide interface between Support, Customer Success, and Tier 2 teams
• Help build and retain the technical support knowledge base and training materials

What you need:

• Fluent verbal and written English - a must
• Service-oriented person
• Ability to self-manage time and prioritise tasks accordingly
• Minimum of 1 year of technical support experience
• Must have basic SQL experience
• Knowledgeable in technologies such as HTML and CSS

What we offer:

• Track to success – work in a dynamic organisation with ambient and laid-back office atmosphere + best coffee in town
• Work-life balance – 25 days paid vacation with add-ons for loyalty, regular team buildings and celebrations in and outside the country
• Additional health insurance package
• Food vouchers – monthly
• Managing a fixed monthly budget for social benefits thru Re:Benefit – a flexible online benefits solution
• Internal mobility program and refer-a-friend program
• E-learning portals and knowledge sharing sessions.
• Company backed Hackathons, Tech conferences, workshops events, etc.
• Stocked kitchen and bar
• Hybrid working mode

Only short-listed candidates will be contacted.