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Customer Care Representative

Yotpo

Yotpo

Customer Service
Tel Aviv-Yafo, Israel
Posted on Friday, August 11, 2023

If you shop online (and who doesn’t these days?), then chances are you’ve already interacted with Yotpo. We’re a leading eCommerce retention marketing platform, on a mission to help brands of all sizes turn one-time shoppers into customers for life. Loyalty programs, SMS and email marketing, subscriptions, and reviews are our bread and butter, but we have more solutions up our sleeve, too.

We have teams across the world, including the US, Canada, UK, Israel, Bulgaria, and Australia — and we’re still growing. Our primary goal is to deliver the best technology in the industry.

You can hear all about it in our latest brand video.

Sounds exciting? Then read on, because we’re in pursuit of the best and the brightest minds to help us achieve our vision.

Yotpo is looking for a Customer Care representative who will join our customer care team.

Yotpo’s Customer Care Organization is focused on our self-service customer experience and will enable customers to design and execute their marketing strategy while leveraging Yotpo’s product suite.

In this role, you will support our global self-service customer communications, work in a data-driven environment and execute our service vision.

We're looking for someone who's excited about starting in a junior role, has some experience with customer service (preferably within eCommerce), and is ready to adapt. If you're a flexible and goal-oriented person who knows the ins and outs of making customers satisfied, you might just be the one we're looking for!

Working days from Monday-Friday

Responsibilities:

  • Interact and provide multi-product service to self-served customers via video calls, e and chats
  • Work according to a predefined playbook in order to meet KPIs and keep them running smoothly
  • Report and adapt to specific use cases in order to improve product adoption, usage, and overall customer satisfaction.
  • Systematically improve all performance metrics, including those related to productivity, efficiency, and customer satisfaction
  • Work closely with Product, Marketing, and other Support leaders

Requirements:

  • At least 1+ years experience in customer service (Account management/Client-Success/Customer Care or equivalent)
  • Native-level English speaker with excellent communication skills (written and spoken)
  • Strong interpersonal skills and the ability to negotiate with customers in a business situation
  • Can-do approach, service-minded mentality
  • Experience within the eCommerce industry - an advantage
  • Experience within the eCommerce industry - an advantage

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