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Account Manager, SMB

Yotpo

Yotpo

Sales & Business Development
New York, NY, USA
Posted on Saturday, April 20, 2024

If you shop online (and who doesn’t these days?), then chances are you’ve already interacted with Yotpo. We’re a leading eCommerce retention marketing platform, on a mission to help brands of all sizes turn one-time shoppers into customers for life. Loyalty programs, SMS and email marketing, subscriptions, and reviews are our bread and butter, but we have more solutions up our sleeve, too.

We have teams across the world, including the US, Canada, UK, Israel, Bulgaria, and Australia — and we’re still growing. Our primary goal is to deliver the best technology in the industry.

You can hear all about it in our latest brand video.

Sounds exciting? Then read on, because we’re in pursuit of the best and the brightest minds to help us achieve our vision.

As a Yotpo Account Manager, you will drive incremental revenue by strategically partnering with existing customers in our SMB portfolio. You will sell additional products and/or expand the scope of existing packages, while navigating sales cycles across multiple product offerings.

You take a methodical approach to sales, continuously seeking opportunities to maximize efficiency and effectiveness. You are a self-starter, prioritize effectively, and build for scale. You can navigate through ambiguity and adapt rapidly to shifts in direction, based on evolving business needs. Although you are competitive with yourself, your ultimate goal is winning as a team. You optimize for long-term success over short-term gains.

If you shop online, you’ve likely used Yotpo. We’re the leading eCommerce marketing platform, helping thousands of forward-thinking brands like Patagonia, Rebecca Minkoff, MVMT, Bob’s Discount Furniture, and Steve Madden accelerate growth and create loyal customers. We’re a Series E, Forbes Cloud 100 company and perennial Best Place to Work with offices in New York, London, Boston, Sofia, and Tel Aviv.

You will:

  • Serve as a trusted advisor to our clients, educating them on the value of a consolidated eCommerce stack.
  • Maximize revenue with current customers by identifying needs and customer pain points, selling additional/relevant products and services, and expanding existing packages.
  • Continuously identify creative strategies to engage clients and close incremental revenue, managing cross-sales cycle from lead to close.
  • Evangelize Yotpo’s vision and products, tailoring its presentation to the needs of different customer types.
  • Partner cross-functionally with Customer Success, Product, Marketing, and Operations to optimize customer experience and business outcomes.
  • Utilize Sales CRM tools to track sales progress as well as forecast and prioritize to achieve quarterly quota goals.
  • Understand and learn about the e-commerce industry, including competitive product offerings.

About you:

  • 3-5 years experience managing a full sales cycle.
  • Demonstrated ability to perform well in a highly dynamic, rapidly changing environment.
  • Excellent organizational and interpersonal skills.
  • Outstanding written and verbal communication.
  • Track record of over-achieving sales targets.
  • Ability to utilize Sales CRM tools (we use SalesForce).

If you don’t meet 100% of the qualifications outlined above, that’s okay! We believe in hiring people, not just skills. If you have a passion to learn and are excited about eCommerce and technology, then we want to hear from you.

About Yotpo US:

  • 100% coverage of employee medical premiums; 90% coverage for dependent/family premiums.
  • 100% coverage of employee dental + vision premiums.
  • Comprehensive life and disability insurance.
  • Flexible Time Off (FTO) policy, sick time, and paid holidays.
  • Equity in options.
  • Company sponsored 401K matching.
  • Pre-tax Commuter and Healthcare benefits.
  • Comprehensive paid leave for new parents and Dependent Care FSA.
  • Individualized career development, rewards and recognition.
  • Wellness and philanthropic programming and events.
  • We are now working in a flexible hybrid capacity.

Yotpo’s employee-centric culture has consistently earned us coveted spots on Built In’s Best Places to Work lists in both NYC and Austin over the years. Directly inspired by employee feedback, we create opportunities to bring our teams together. Yotpo programming includes team events, educational fireside chats, end of year celebrations, affinity groups and partnerships.

Yotpo is for everyone, and we’re committed to anti-racist work. We welcome and employ people regardless of race, color, gender identity, religion, genetic information, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status. We are proud to be an equal opportunity employer, a place where your voice is heard and your perspective is encouraged. Come join us and help us build a global company where we’re all proud to belong.

Base salary $60,000- 65,000 — In addition to base salary, this role includes a variable compensation component.

Base salary ranges are determined by multiple factors unique to each candidate, including skills and local market benchmarks.

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