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Senior Manager, Revenue Operations

Yotpo

Yotpo

Operations
New York, NY, USA
Posted on Thursday, May 9, 2024

If you shop online (and who doesn’t these days?), then chances are you’ve already interacted with Yotpo. We’re a leading eCommerce retention marketing platform, on a mission to help brands of all sizes turn one-time shoppers into customers for life. Loyalty programs, SMS and email marketing, subscriptions, and reviews are our bread and butter, but we have more solutions up our sleeve, too.

We have teams across the world, including the US, Canada, UK, Israel, Bulgaria, and Australia — and we’re still growing. Our primary goal is to deliver the best technology in the industry.

You can hear all about it in our latest brand video.

Sounds exciting? Then read on, because we’re in pursuit of the best and the brightest minds to help us achieve our vision.

Yotpo’s Partner organization serves as a crucial Demand Generation channel. As our Senior Manager, Revenue Operations, your strategic acumen and execution skills will directly influence our scalability and optimization efforts. This role demands a mix of strategic planning, day-to-day operations management, and business operational support.

Key Responsibilities:

  • Serve as a trusted advisor to leadership, contributing to strategic initiatives and operational excellence.
  • Collaborate with cross-functional teams including Finance, Customer Success, Sales, Marketing, and Operations to drive business goals.
  • Manage and adapt to quickly changing priorities in a high-impact environment, ensuring the execution of strategic plans to successful completion.

Projects You’ll Lead:

  • Design and implement Go-To-Market strategies as part of the annual Partner strategy cycle.
  • Develop and manage performance metrics, create dashboards, and provide actionable insights to enhance business operations.
  • Conduct detailed analyses across various data sets to support decision-making and strategy adjustments (e.g., customer segmentation, sales trends).
  • Drive excellence in forecast management across all business units and maintain consistent communication through weekly forecast calls.
  • Prepare and present high-level presentations for local and global leadership reviews and quarterly business reviews.
  • Identify and resolve operational issues, proposing system and process enhancements to prevent future challenges.

About You:

  • You have at least 4 years of experience in consulting, sales strategy, business operations, or a similar role, preferably within a B2B SaaS environment.
  • Proficient in quantitative analysis and financial modeling, with a knack for translating complex data into digestible insights.
  • Exceptional project management skills, with a proactive approach to overcoming challenges and delivering creative solutions.
  • Strong communication and presentation skills, capable of effectively articulating ideas and strategies to a variety of audiences.
  • A curious, detail-oriented individual with a startup mindset, comfortable managing multiple priorities in a dynamic, ambiguous environment.

If you don’t meet 100% of the qualifications outlined above, that’s okay! We believe in hiring people, not just skills. If you have a passion to learn and are excited about eCommerce and technology, then we want to hear from you.

About Yotpo US:

  • 100% coverage of employee medical premiums; 90% coverage for dependent/family premiums.
  • 100% coverage of employee dental + vision premiums.
  • Comprehensive life and disability insurance.
  • Flexible Time Off (FTO) policy, sick time, and paid holidays.
  • Equity in options.
  • Company sponsored 401K matching.
  • Pre-tax Commuter and Healthcare benefits.
  • Comprehensive paid leave for new parents and Dependent Care FSA.
  • Individualized career development, rewards and recognition.
  • Wellness and philanthropic programming and events.
  • We are now working in a flexible hybrid capacity, going into the office 3 days per week.

Yotpo’s employee-centric culture has consistently earned us coveted spots on Built In’s Best Places to Work lists in both NYC and Austin over the years. Directly inspired by employee feedback, we create opportunities to bring our teams together. Yotpo programming includes team events, educational fireside chats, end of year celebrations, affinity groups and partnerships.

Yotpo is for everyone, and we’re committed to anti-racist work. We welcome and employ people regardless of race, color, gender identity, religion, genetic information, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status. We are proud to be an equal opportunity employer, a place where your voice is heard and your perspective is encouraged. Come join us and help us build a global company where we're all proud to belong.

Base salary $110,000 - $130,000

Base salary ranges are determined by multiple factors unique to each candidate, including skills and local market benchmarks.

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