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Senior Salesforce Business Application Analyst



IT, Sales & Business Development
Sofia, Bulgaria
Posted on Thursday, June 27, 2024

If you shop online (and who doesn’t these days?), then chances are you’ve already interacted with Yotpo. We’re a leading eCommerce retention marketing platform, on a mission to help brands of all sizes turn one-time shoppers into customers for life. Loyalty programs, SMS and email marketing, subscriptions, and reviews are our bread and butter, but we have more solutions up our sleeve, too.

We have teams across the world, including the US, Canada, UK, Israel, Bulgaria, and Australia — and we’re still growing. Our primary goal is to deliver the best technology in the industry.

You can hear all about it in our latest brand video.

Sounds exciting? Then read on, because we’re in pursuit of the best and the brightest minds to help us achieve our vision.

As a Yotpo Senior Salesforce Business Application Analyst, we are looking for someone with understanding of the Salesforce platform, who can quickly grasp both our current setup and our business objectives, in order to successfully identify areas of improvement. You will join our global team and work closely with different departments in the company.

What you'll do:

  • Function as a Project Manager to develop Salesforce-based solutions and applications
  • Interpret business requirements and functional specifications in delivering software solutions meeting or exceeding client expectations
  • Design, develop, test, and implement thoughtful solutions and applications to support business needs and align with industry best practices
  • Interface with various departments in the organization, including Marketing, Partners, Sales, CS, Finance, BP, Delivery, and Support
  • Lead the design and implementation of Salesforce (Sales, Service, Community Cloud, etc.) applications integrating with our legacy systems – Zuora and NetSuite
  • Lead the design and implementation of cross-platform solutions for all Information Systems (IS) initiatives
  • Develop in agile methodology, including user stories, continuous integration, and test-driven development
  • Develop technical design specifications

What to bring:

  • 4+ years of experience in implementing Salesforce applications and the development of CRM solution
  • Understanding of the Salesforce platform capabilities, limits, and latest technology offerings
  • Understanding of security, scalability, and maintainability of solution design and development needs
  • Bachelor’s Degree or equivalent experience
  • Excellent project management skills

Bonus points for:

  • Understanding of triggers/Apex code knowledge
  • Demonstrates continued personal/professional development
  • Active in the Salesforce community
  • Salesforce certifications
  • Experience working with Sales and Marketing teams

What we offer:

  • Track to success – work in a dynamic organization with ambient and laid-back office atmosphere + best coffee in town
  • Individualized career development, rewards and recognition.
  • Work-life balance – 25 days paid vacation with add-ons for loyalty, regular team buildings and celebrations in and outside the country
  • Additional health insurance package
  • Internal mobility program and refer-a-friend program
  • Managing a fixed monthly budget for social benefits thru Re:Benefit – a flexible online benefits solution
  • Food vouchers – monthly
  • E-learning portals and knowledge sharing sessions.
  • Company backed Hackathons, Tech conferences, workshops events, etc
  • Stocked kitchen and bar.
  • Equity in options.
  • Hybrid working - 2 days/week in the office.