Customer Account Specialist

This role has been designed as ‘Hybrid’ with an expectation that you will work on average 2-3 days per week from an HPE office.

Job Description:

Works collaboratively with clients and stakeholders - both external and internal to the company - to research and elicit, analyze, validate and document business requirements, and to ensure that those requirements clearly reflect true business needs, correctly representing all stakeholders. Proactively identifies and manages changes to requirements and identify risks for the company’s clients. Effectively manages client’s expectations. Applies industry and information technology expertise to support proposals, feasibility studies, implementations and new business development.

In a typical day as a Customer Account Specialist, you would have

Responsibilities:

• Manage the service requests of customers through different access channels with minimal supervision.
• Prepare monthly collection strategies. & stablish action plan to meet/exceed metrics.
• Effectively forecast month-end metric results.
• Monitor and meet Key Performance Indicator Metrics within target (AR, Suspense, Return and Fees).
• Report progress during AR review meetings.
• Perform reconciliation of customer accounts (Account Receivable & Customer payments)
• Manage corrective activities in regard to invoice inaccuracies
• Provide customer service by responding, tracking and resolving customer invoicing inquiries
• Work with internal stakeholders such as Sales, Operations, Finance, Tax & Credit teams to identify & highlight possible adverse relationship issues, e.g. delinquencies, administrative issues etc.
• Actively manage account receivables health & targets
• Coordinate, facilitate, process and follow-up on financial changes (e.g. schedule restructuring, company restructurings, etc.)
• Support testing & implementation of new systems releases as requested.
• Manage, and process non-financial changes (e.g. equipment location, billing address, serial number changes); analyzing and ensuring customer information is accurate and up to date in the systems
• Delinquency Management
  • Identify Past Dues (current &potential)
  • Make Collection Calls
  • Manage Collection Letters (Standard Letter)
  • Escalate Collection Activities on Delinquency > 30 Days

Education and Experience Required:

• Typically a Bachelor's degree or equivalent experience and 2-4 years related experience
• 1 to 2 years experience in a collection role & telephone support position in a service or end-user support environment would be preferred.

Join us and make your mark!

We offer:

• A competitive salary and extensive social benefits

• Diverse and dynamic work environment

• Work-life balance and support for career development

• An amazing life inside the element! Want to know more about it?

Then let’s stay connected!

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Accountability, Accountability, Action Planning, Active Learning, Active Listening, Bias, Business Growth, Business Planning, Coaching, Commercial Acumen, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer Experience Strategy, Customer Relationship Management (CRM), Data Analysis Management, Data Collection Management, Data Controls, Design Thinking, Empathy, Follow-Through, Growth Mindset, Intellectual Curiosity, Long Term Planning, Managing Ambiguity {+ 6 more}

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Diversity, Inclusion & Belonging

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

#malaysia

#servicesandsupport

Job:

Services

Job Level:

Intermediate

Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.