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Account Support Manager (ASM) with Hungarian



Customer Service
Sofia, Bulgaria · Sofia, Bulgaria
Posted on Wednesday, February 21, 2024
Account Support Manager (ASM) with Hungarian

This role has been designed as ‘Hybrid’ with an expectation that you will work on average 2-3 days per week from an HPE office.

Who We Are:

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Job Description:

We are looking for an Account Support Manager with Hungarian to join our team.

In this role you will be dedicated resource to a specific customer contract and lead the account delivery team associated with it. You will be responsible for developing and maintaining a strong trusted relationship with their assigned customer(s), and the overall service experience provided by HPE. You will act as a partner who manages the delivery of contracted proactive support related services and is an interface for customers in planning service improvements. You will be responsible for monitoring the actual service level compared with the Service Level Agreement (defined in the Statement of Work), cost of delivery, revenue growth through up-selling opportunities, profitability, and contract retention.

How you will make your mark:

  • Managing the delivery of contracted proactive support related services through the whole delivery lifecycle: Installation, Services delivery support.

  • Appling broad technical background and knowledge of industry trends to operate several critical or high risk technology areas/customer groups.

  • Integrating portfolio knowledge and business understanding to create solutions for customer.

  • Functional Lead of delivery teams in Run Phase with extensive responsibility including the steering of delivery partner and (virtual) teams.

  • Conducting Support Planning and Review Meetings to ensure customer alignment, realized value, and accelerate contractual delivery efforts.

  • Actively driving to As-a-Service delivery model and growth within the existing ‘As-a-Services’ contracts.

  • Mentor/consult with team members, other organizations, customers, and vendors on complex issues.

  • Deliver strategic account support by proactively maintaining high-level technical, operational expertise and understanding of industry trends.

  • Act as trusted advisor in the consultant role for customer and company sales teams.

  • Accountable for defined service deliverables for the customer.

  • Responsible for cost of delivery and total customer experience.

  • Provide suggestions for operational efficiencies.

  • Create and deliver Value Based Delivery (VBD) account plans for assigned accounts.

  • Give inputs to operational methods and programs that may affect the business management strategy in a geographic area.

About you:

  • First Level University Degree or equivalent combination of education and experience.

  • 3+ years working experience in related fields.

  • Experience in leading/managing virtual teams, influential, able to work across organizational boundaries, dealing with ambiguity and setting up internal networks.

  • Multi-cultural and x-region experience desired.

  • Experience in developing executive level customer relationships including very good negotiation, presentation and communication skills at executive levels.

  • Leading functional teams and experienced in people mentoring.

  • Experienced in working with (global) companies across all business and IT level.

  • Experience in sales will be considered as an advantage.

  • Fluent in written and verbal English language.

  • Fluent in written and verbal Hungarian language.

  • Excellent communication, analysis, and presentation skills.

  • Provide customer recommendations to improve processes.

  • Anticipate customer needs, develop proposed solutions, and build consensus.

  • Excellent planning and execution skills.

  • Knowledge of IT and industry standards.

  • Foundation skills in ITIL (certification) is an advantage.

  • IT Service Management at intermediate level or above is an advantage.

  • Experience and knowledge of project and change management processes and tools in complex environment.

  • Knowledge of company products, competition, third party products are considered as advantage


Additional Skills:

Accountability, Accountability, Active Learning, Active Listening, Bias, Business Growth, Change Management, Client Expectations Management, Coaching, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer Centric Solutions, Customer Experience (CX), Customer Feedback, Customer Lifetime Value, Customer Relationship Management (CRM), Design Thinking, Empathy, Follow-Through, Growth Mindset, Infrastructure as a Service (IaaS), Intellectual Curiosity, Long Term Planning, Managing Ambiguity {+ 5 more}

What We Can Offer You:

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Diversity, Inclusion & Belonging

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

Let's Stay Connected:

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Job Level:


HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT and Affirmative Action employer. We are committed to diversity and building a team that represents a variety of backgrounds, perspectives, and skills. We do not discriminate and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global diverse team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity.

Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.