HPC Senior Technical Consultant

This role has been designed as ‘Hybrid’ with an expectation that you will work on average 2-3 days per week from an HPE office.

Job Description:

In our HPC & AI Business Unit, we focus on cutting edge, high-performance, high-scale customer solutions serving a wide range of industries and end-users.

We are looking for a Senior Technical Consultant (HPC) to join us to provide technical Hardware and Software support for large HPC (High Performance Computing) systems for a UK government customer based in the Gloucestershire area. The role is based on customer site based on business days with occasional out of hours work.

This is a High-Performance Computing (HPC) specialized position that offers in-depth exposure to Linux, High Speed Networks and Parallel filesystems. You will be responsible for providing in-depth technical support and become a trusted advisor for the planning, delivery, implementation and on-going support of HPC and AI technology solutions designed to meet customers’ business needs.

Responsibilities:

• Perform a technical leadership role within a dedicated team to deliver support on advanced HPC & AI hardware and software technologies.
• Maintain meticulous records of planned maintenance actions and outcomes within the case management systems.
• Provide input to the technical sales team in identifying opportunities and developing solutions.
• Provide a professional and positive approach to the customer and ensure excellent communications with all levels of the customer community.
• Follow technical escalation procedures to ensure critical issues are elevated as required to receive maximum focus and early resolution.
• Coordinate implementation of new installations, designs, and migrations for HPC & AI technology solutions
• Respond to requests for technical information from customers.
• Engage in technical problem solving across multiple technologies; often needing to develop new methods to apply to the situation.
• Be willing to participate in a 24x7 on-call rota should it be required.
• The successful candidate would be expected to prioritise supporting critical systems which may require extended hours as necessary to ensure the systems are fully functional.

Education and Experience Required:

• 5+ years of professional experience and a Bachelor of Arts/Science or equivalent degree in Computer Science or related area of study; without a degree, three additional years of relevant professional experience (8+ years in total).
• Advanced skills in customer service and customer facing communications.
• Business fluency in English language
• Analytical mindset, able to understand all architectural dependencies of technologies in the customers’ IT environment.
• Ability to obtain DV (Developed Vetting) level UK security clearance.

Knowledge and Skills:

In-depth knowledge of:

• Linux/Unix operating systems
• (HPC) file systems
• Cluster management systems
• Knowledge of storage systems, including parallel filesystems, such as lustre, is highly desirable, but not essential.
• Networking and security
• Server components including motherboards, memory and storage, network switches
• Knowledge of programming and scripting (e.g. Perl, Python, C++, etc.)
• An ability to stay calm and professional under pressure while working to strict deadlines is essential.
• The candidate should be flexible and willing to travel when required.

Ideally, an understanding of:

• Storage systems
• High-speed communication architecture
• An understanding of batch job submission systems, such as SLURM, PBSPro etc

Accountability, Accountability, Active Learning, Active Listening, Bias, Business Growth, Client Expectations Management, Coaching, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer Centric Solutions, Customer Relationship Management (CRM), Design Thinking, Empathy, Follow-Through, Growth Mindset, Information Technology (IT) Infrastructure, Infrastructure as a Service (IaaS), Intellectual Curiosity, Long Term Planning, Managing Ambiguity, Process Improvements, Product Services, Relationship Building {+ 5 more}

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Diversity, Inclusion & Belonging

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

#unitedkingdom

#highperformancecompute, #servicesandsupport

Job:

Services

Job Level:

TCP_04

Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.