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Customer Accounts Specialist - SPac

Zerto

Zerto

Customer Service
Kuala Lumpur, Malaysia · Selangor, Malaysia · Kuala Lumpur, Malaysia · Selangor, Malaysia
Posted on Wednesday, February 21, 2024
Customer Accounts Specialist - SPac

This role has been designed as ‘Hybrid’ with an expectation that you will work on average 2-3 days per week from an HPE office.

Who We Are:

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Job Description:

Roles and responsibilities:

  • Reconciliation of customer accounts (Account Receivable (AR) & Customer payments)
  • Actively manage AR health & targets: Open A/R > 0, 30,90,180 days
  • Delinquency Management
    • Identify Past Dues (current &potential)
    • Make Collection Calls
    • Manage Collection Letters (Standard Letter)
    • Proactive interaction and collaboration with various internal and external stakeholders
    • Escalate Collection Activities on Delinquency > 30 Days, disputes and non-responsiveness effectively and timely
  • Manage corrective activities in regard to invoice inaccuracies
  • Coordinate, facilitate, process and follow-up on financial changes (e.g. schedule restructuring, company restructurings, etc.)
  • Ensure Cash Allocation & Suspense management are managed timely and accordingly to policies and procedures
  • Document all collection notes in required applications
  • Provide customer service by responding, Tracking and resolving customer invoicing inquiries
  • Demonstrate understanding of customer infrastructure, processes, and key customer contacts
  • Support testing of new systems releases as requested
  • Role will be supporting Australia & New Zealand

Education and Experience Required:

  • Typically a Bachelor's degree or equivalent experience and 2-4 years related experience
  • Strong negotiation skills
  • A good command of English in writing and speaking
  • Basic knowledge about finance and accounting, and Chinese speaking will be an advantage to have
  • Be able to travel and visit delinquent customer for collection when necessary

Knowledge and Skills:

  • Working knowledge of the field of Customer Relations.
  • Demonstrated verbal communication and customer service skills.
  • Intermediate-level knowledge of operating systems software.
  • Demonstrated writing/correspondence skills.
  • Experience and demonstrated presentation skills.
  • Knowledge of legal ramifications/conflicts in Customer Relations environment such as consumer rights and manufacturers' warranty responsibility.

Additional Skills:

Accountability, Accountability, Action Planning, Active Learning, Active Listening, Bias, Business Growth, Business Planning, Coaching, Commercial Acumen, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer Experience Strategy, Customer Relationship Management (CRM), Data Analysis Management, Data Collection Management, Data Controls, Design Thinking, Empathy, Follow-Through, Growth Mindset, Intellectual Curiosity, Long Term Planning, Managing Ambiguity {+ 6 more}

What We Can Offer You:

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Diversity, Inclusion & Belonging

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

Let's Stay Connected:

Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE.

Job:

Services

Job Level:

Intermediate

HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT and Affirmative Action employer. We are committed to diversity and building a team that represents a variety of backgrounds, perspectives, and skills. We do not discriminate and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global diverse team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity.

Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.