Compute & Virtualization Senior Engineer

This role has been designed as ‘Hybrid’ with an expectation that you will work on average 2-3 days per week from an HPE office.

Job Description:

Management Services provides remote (offsite) services including Monitoring, Administration and Operations for customers, who add GMS on top of a Datacenter Care agreement. This team is part of the Customer Solution Center. We are looking for a Compute Subject Matter Expert to become part of our team.

Education and Experience Required:

• First Level University degree: a) technical, b) non-technical (i.e., Bachelor of Arts/ Science). Typically, 3-4 year completion beyond High School level, BA/BS or equivalent experience.
• 5-7 years’ experience in relevant technologies and customer environments.
• Advanced English Level.
• Sys Admin Experience

Knowledge and Skills:

• Experience and knowledge of servers and administration tools
• Good knowledge of Linux and Windows
• Knowledge of VMware (Server virtualization, VCenter)
• Advanced Software and hardware knowledge of computing, storage and peripheral devices.
• Good knowledge of cloud computing (AZURE, AWS)
• Experience with Patch Management Process
• Active Directory, DNS, DHCP, SCCM, WSUS
• Proficiency in designing, implementing, and maintaining complex network environments, including routers, switches, firewalls, and load balancers.
• In-depth understanding of network protocols, IP addressing, subnetting, and routing.
• Experience with network security measures, including firewalls, intrusion detection/prevention systems, and virtual private networks (VPNs).
• Familiarity with cloud networking technologies (e.g., AWS, Azure) and virtualization (e.g., VMware).

Other Skills:

• Excellent verbal and written communication skills in language to be supported.
• Advanced troubleshooting skills in a technical environment.
• Excellent analytical and problem-solving skills.
• Superior customer service skills.
• Phone and remote support experience. E-support experience, knowledge and resolution ability.
• Ability to solve and document solutions for usage of other technicians and customers.
• Ability to mentor new agents.
• Ability train peers on solutions.
• Ability to take full ownership for resolution with escalated customers.
• Ability to lead technical action plans.
• Lead or provide expertise to teams or projects.
• Highly Developed knowledge of more complex solutions.

Is a plus:

• Intermediate-Advanced Portuguese
• Expert knowledge of HPE Compute systems
• VMware NSX
• Specific knowledge and training with the company's products. Knowledge of multiple product lines (for example, proactive, reactive, storage, enterprise systems, tier 2 or 3 support, etc.)
• Knowledge of NonStop Servers
• Knowledge of Dockers, Kubernetes, Bluedata (Containers)
• Advanced proficiency with case management databases and tools.
• ITIL Knowledge / Certification is desired
• General Knowledge of Monitoring Tools (SolarWinds, Nagios, ServiceNow, ITSM)
• Technology Certifications of above technologies

Join us and make your mark!

We offer:

• A competitive salary and extensive social benefits
• Diverse and dynamic work environment
• Work-life balance and support for career development
• An amazing life inside the element! Want to know more about it? Then let’s stay connected!

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https://twitter.com/HPE_Careers

HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT and Affirmative Action employer. We are committed to diversity and building a team that represents a variety of backgrounds, perspectives, and skills. We do not discriminate and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global diverse team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together.

Accountability, Accountability, Action Planning, Active Learning, Active Listening, Bias, Business Growth, Business Planning, Coaching, Commercial Acumen, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer Experience Strategy, Customer Solutions, Data Analysis Management, Data Collection Management, Data Controls, Design Thinking, Empathy, Follow-Through, Growth Mindset, Intellectual Curiosity, Long Term Planning, Managing Ambiguity {+ 5 more}

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Diversity, Inclusion & Belonging

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

#costarica

#globalIT, #highperformancecompute, #technologyandsoftware

Job:

Services

Job Level:

Expert

Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.