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Global Accounts Customer Delivery Specialist (Japan)

Zerto

Zerto

Customer Service
Kuala Lumpur, Malaysia · Selangor, Malaysia · Kuala Lumpur, Malaysia · Selangor, Malaysia
Posted on Tuesday, April 2, 2024
Global Accounts Customer Delivery Specialist (Japan)

This role has been designed as ‘Hybrid’ with an expectation that you will work on average 2-3 days per week from an HPE office.

Who We Are:

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Job Description:

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

The Customer Delivery Specialist works collaboratively with clients and stakeholders - both external and internal to the company - to support the process of establishing business leases with customers. They research, analyze, validate and document business requirements, and ensure that those requirements clearly reflect true business needs, correctly representing all stakeholders. They translate business needs into system/ application requirements and project components to help determine solutions to business problems. They also assist team members in producing functional requirements for tool development. They proactively identify and manage changes to requirements and identify risks for the company’s clients. Additionally, the effectively manage client’s expectations and apply industry and information technology expertise to support proposals, feasibility studies, implementations and new business development.

Responsibilities:

  • Prepares financing contracts accordingly to HPEFS policies and customer specific.
  • Manages Sales and Customer Delivery forecast for regular business with existing customers; supports Sales in new business acquisitions.
  • Liaise customers on regular basis in order to ensure smooth cooperation.
  • Ensures proper contracts data reflection in the systems.
  • Cooperates with suppliers in order to ensure proper and timely invoicing; monitors supplier payments TAT.
  • Proactively work with customers, answer their questions, provide requested data.
  • Engage with appropriated teams internally for complex customer queries; take ownership for solutions.
  • Coordinate/monitor operational issues and propose solution to the team.
  • Ensure that solutions offered to the Customer is compliant with Legal, Finance, Pricing, PM requirements.
  • Support the deployment of new business tools which enhance the operational excellence and profitability of business (ex. customer portal, electronic signature, etc.).

Education and Experience Required:

  • Typically a Bachelor's degree in a technical or business discipline or equivalent experience.
  • Minimum of 2 years of related experience or a Master's degree and up to two years of experience.

Knowledge and Skills:

  • 2 or more years experience.
  • Essential: requirements determination using structured techniques for documentation, analysis, evaluation/ validation; decomposition of high- level information into details; abstracting low- level information; distinguishing requests vs needs; distinguishing requirements vs. solutions; classifying/ prioritizing requirements; requirements change management and traceability; identifying risks; applying creativity to solving complex problems; building relationships and working collaboratively; effective verbal/ written communication; experience in an industry domain.
  • Specialized: developing structured user manuals and training; business rules modelling; develop and executing acceptance test plans.

Join us and make your mark!

We offer:
• A competitive salary and extensive social benefits
• Diverse and dynamic work environment
• Work-life balance and support for career development
• An amazing life inside the element! Want to know more about it?
Then let’s stay connected!
https://www.facebook.com/HPECareers
https://twitter.com/HPE_Careers

HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT and Affirmative Action employer. We are committed to diversity and building a team that represents a variety of backgrounds, perspectives, and skills. We do not discriminate and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global diverse team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together

#Malaysia

Additional Skills:

Accountability, Accountability, Active Learning, Active Listening, Bias, Business Growth, Business Processes, Business Solutions, Change Management, Coaching, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer Centric Solutions, Dashboard Reporting, Design Processes, Design Thinking, Empathy, Engagement Strategies, Follow-Through, Growth Mindset, Intellectual Curiosity, Long Term Planning, Managing Ambiguity, Process Improvements {+ 5 more}

What We Can Offer You:

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Diversity, Inclusion & Belonging

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

Let's Stay Connected:

Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE.

Job:

Services

Job Level:

Specialist

HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT and Affirmative Action employer. We are committed to diversity and building a team that represents a variety of backgrounds, perspectives, and skills. We do not discriminate and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global diverse team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity.

Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.