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NonStop Remote Software Support

Zerto

Zerto

Customer Service
Bengaluru, Karnataka, India
Posted on Monday, May 13, 2024
NonStop Remote Software Support

This role has been designed as ‘Hybrid’ with an expectation that you will work on average 2-3 days per week from an HPE office.

Who We Are:

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Job Description:

HPE Services is our innovative IT services organization. It provides the expertise to advise, integrate, and accelerate our customers’ outcomes from their digital transformation. Our teams collaborate to transform insight into innovation. In today’s fast paced, hybrid IT world, being at business speed means overcoming IT complexity to match the speed of actions to the speed of opportunities. Deploy the right technology to respond quickly to market possibilities. Join us and redefine what’s next for you.

HPE’s Global NonStop Solution Center (GNSC) provides global, mission critical customers with a single point of contact for all hardware and software inquiries or service requests relating to HPE’s NonStop platforms. The GNSC never closes, operating in 3 geographies under a follow-the-sun model, thereby creating a global virtual team that services over 3000 mission critical systems worldwide.

Depending on the time of day, customers instantly receive remote technical assistance via a fully staffed center that is ready for the most demanding and complex issues. We are seeking an experienced technical support engineer to join our Software support team.

What you’ll do:

• Responding to and resolving support issues from a global mission critical customer base, specializing in NonStop systems technologies and solutions for Nonstop technology

• Responding to service, product, technical, and customer relations questions on subjects such as features, specifications, and repairs based on customer entitlement

• Developing strategies and procedures to improve performance of customer environments

• Performing root cause analysis and provide post incident reports

• Applying subject matter knowledge to solve complex technical problems

• Proactively assist internal or external businesses and end users to avoid or reduce problem occurrence
• Participate in shift rotation for work load sharing along with other team members as part of teams charter

What you need to bring:

• Ability to always remain professional and courteous with customers

• Exceptional troubleshooting skills in a technical environment and proven remote support experience in a mission critical environment

• Proficient verbal and written communication skills in languages to be supported

• Knowledge and experience of HPE NonStop platform:

  • Operating System (HPE NonStop Mission Critical Operating Environment)
  • Databases (SQL)
  • Compliers (C, C++, Cobol, pTAL, Java)
  • Concepts of Local Area Networking (TCP/IP, Switches, Routers)
  • Business Continuity/Fault Tolerant computing
  • Unix/Linux

• Exceptional analytical skills and ability to work independently on complex problems where data analysis requires in-depth knowledge of multiple products

Additional Skills:

Cloud Architectures, Cross Domain Knowledge, Design Thinking, Development Fundamentals, DevOps, Distributed Computing, Microservices Fluency, Full Stack Development, Security-First Mindset, User Experience (UX)

What We Can Offer You:

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Diversity, Inclusion & Belonging

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

Let's Stay Connected:

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Job:

Engineering

Job Level:

TCP_03

HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT and Affirmative Action employer. We are committed to diversity and building a team that represents a variety of backgrounds, perspectives, and skills. We do not discriminate and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global diverse team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity.

Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.