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Customer Solutions Representative (Hebrew Speaker) Non Technical



IT, Customer Service
Ra'anana, Israel · Center District, Israel · Ra'anana, Israel
Posted on Wednesday, May 29, 2024
Customer Solutions Representative (Hebrew Speaker) Non Technical

This role has been designed as ‘’Onsite’ with an expectation that you will primarily work from an HPE office.

Who We Are:

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Job Description:

Job Family Definition:

Customer Solution Centers provide remote (offsite) service; customer access, pre-sales, post-sales, and service delivery. The technical team focuses on solving various business systems and applications problems for customers, onsite engineering personnel, and Authorized Service Providers on standard, specialized, or complex systems. Non-technical teams support internal and external customers and resellers via incoming customer contacts to the Customer Solutions Center through telephony or e-support.

Management Level Definition:

Applies basic knowledge of the job skills and company policies and procedures to complete various assignments/tasks. Good understanding of the general/technical aspects of the job. Works on routine to moderately complex assignments requiring basic problem resolution. Allocates own time efficiently. Receives general instructions on all work.


  • The employee is a direct contact point for customers and onsite field personnel. Accuracy in entitling customers and routing to the correct team for service or dispatch is critical to meeting service-level agreements. It may be the only contact a customer has within HPE and acts as a customer service ambassador and ensures a positive customer experience.


  • Responsible for validating customer entitlement, and log cases for routing or dispatching an end-user to the proper resources.
  • Monitor the service event through completion for compliance.
  • Manage the service requests of customers through different access channels.
  • Review customer feedback related to customer entitlement & case management. Provide basic analysis of cases.

Education and Experience Required:

  • High school education or equivalent with 1 year of general Customer Service experience
  • Bilingual both written and verbal in Hebrew and English
  • Experience in customer-facing roles either remote or face-to-face
  • Computer proficiency (Average Excel and Word)
  • Personality: learner, can-do attitude, problem-solving, and time management skills
  • Knowledgeable in call routing and case management processes as well as case logging systems and obligation systems

    Additional Skills:

    Accountability, Accountability, Action Planning, Active Learning, Active Listening, Bias, Business Growth, Business Planning, Coaching, Commercial Acumen, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer Contacts, Customer Experience Strategy, Customer Service, Customer Solutions, Data Analysis Management, Data Collection Management, Data Controls, Design Thinking, Empathy, External Customers, Follow-Through, Growth Mindset {+ 8 more}

    What We Can Offer You:

    Health & Wellbeing

    We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

    Personal & Professional Development

    We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

    Diversity, Inclusion & Belonging

    We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

    Let's Stay Connected:

    Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE.


    #aruba, #servicesandsupport



    Job Level:


    HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT and Affirmative Action employer. We are committed to diversity and building a team that represents a variety of backgrounds, perspectives, and skills. We do not discriminate and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global diverse team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity.

    Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.

    HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.