Customer Solutions Representative (Hebrew Speaker) Non Technical

This role has been designed as ‘’Onsite’ with an expectation that you will primarily work from an HPE office.

Job Description:

Job Family Definition:

Customer Solution Centers provide remote (offsite) service; customer access, pre-sales, post-sales, and service delivery. The technical team focuses on solving various business systems and applications problems for customers, onsite engineering personnel, and Authorized Service Providers on standard, specialized, or complex systems. Non-technical teams support internal and external customers and resellers via incoming customer contacts to the Customer Solutions Center through telephony or e-support.

Management Level Definition:

Applies basic knowledge of the job skills and company policies and procedures to complete various assignments/tasks. Good understanding of the general/technical aspects of the job. Works on routine to moderately complex assignments requiring basic problem resolution. Allocates own time efficiently. Receives general instructions on all work.

Impact/Scope:

• The employee is a direct contact point for customers and onsite field personnel. Accuracy in entitling customers and routing to the correct team for service or dispatch is critical to meeting service-level agreements. It may be the only contact a customer has within HPE and acts as a customer service ambassador and ensures a positive customer experience.

Responsibilities:

• Responsible for validating customer entitlement, and log cases for routing or dispatching an end-user to the proper resources.
• Monitor the service event through completion for compliance.
• Manage the service requests of customers through different access channels.
• Review customer feedback related to customer entitlement & case management. Provide basic analysis of cases.

Education and Experience Required:

• High school education or equivalent with 1 year of general Customer Service experience
• Bilingual both written and verbal in Hebrew and English
• Experience in customer-facing roles either remote or face-to-face
• Computer proficiency (Average Excel and Word)
• Personality: learner, can-do attitude, problem-solving, and time management skills
• Knowledgeable in call routing and case management processes as well as case logging systems and obligation systems

Accountability, Accountability, Action Planning, Active Learning, Active Listening, Bias, Business Growth, Business Planning, Coaching, Commercial Acumen, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer Contacts, Customer Experience Strategy, Customer Service, Customer Solutions, Data Analysis Management, Data Collection Management, Data Controls, Design Thinking, Empathy, External Customers, Follow-Through, Growth Mindset {+ 8 more}

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Diversity, Inclusion & Belonging

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

#israel

#aruba, #servicesandsupport

Job:

Services

Job Level:

Primary

Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.