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Service Delivery Manager



Bengaluru, Karnataka, India
Posted on Wednesday, June 19, 2024
Service Delivery Manager

This role has been designed as ‘Hybrid’ with an expectation that you will work on average 2-3 days per week from an HPE office.

Who We Are:

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Job Description:

HPE Services is our innovative IT services organization. It provides the expertise to advise, integrate, and accelerate our customers’ outcomes from their digital transformation – giving clients the most effective solutions for a fast-paced, modern business along with the expertise to achieve maximum business benefit, and to deliver better experiences.

What you’ll do:

will be responsible for leading our professional services division, driving technical excellence, and providing strategic direction in the field of artificial intelligence and machine learning. This role requires exceptional leadership skills, a strong technical background, and a proven track record in people management and manager of managers.

Key Responsibilities:

  • Lead a team of data scientists, machine learning engineers, and AI specialists in designing and implementing AI solutions.
  • Collaborate with cross-functional teams to identify opportunities for leveraging AI to enhance business processes, improve efficiency, and drive innovation.
  • Drive a culture of innovation, collaboration, and knowledge-sharing within the team and across the organization.
  • Stay up-to-date with the latest AI trends, technologies, and best practices to drive continuous improvement.
  • Strategic Leadership: Develop and execute strategic plans to drive the growth and success of the AI and ML practice, aligning with overall company objectives. Provide vision and direction to a team of managers to ensure alignment with organizational goals.
  • Project Delivery Oversight: Oversee the successful delivery of AI and ML projects, ensuring high-quality outcomes, on-time delivery, and client satisfaction. Provide guidance and support to project teams, leveraging your technical expertise to address challenges and optimize solutions.
  • Technical Excellence: Stay abreast of the latest advancements in AI and ML technologies, methodologies, and best practices. Provide thought leadership within the organization and mentor team members to foster continuous learning and skill development.
  • Team Management: Build and lead a high-performing team of AI and ML professionals, including managers and team leads. Foster a collaborative and inclusive work environment, set clear objectives, provide regular feedback, and support career growth and development opportunities for team members.
  • Client Engagement: Act as a trusted advisor to clients, understanding their business needs, and recommending AI and ML solutions that drive value and innovation. Lead client engagements, including workshops, presentations, and strategic discussions.
  • Partnership and Collaboration: Cultivate strategic partnerships with others internal and externa organizations to enhance our capabilities and expand our reach within the AI and ML ecosystem.

What you need to bring:

  • Excellent communication skills, with the ability to explain complex AI concepts to non-technical stakeholders.
  • Strong problem-solving skills, attention to detail, and a passion for driving innovation through AI.

Additional Skills:

Accountability, Accountability, Action Planning, Active Learning, Active Listening, Bias, Business, Business Growth, Business Planning, Coaching, Commercial Acumen, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer Experience Strategy, Data Analysis Management, Data Collection Management, Data Controls, Design Thinking, Empathy, Follow-Through, Growth Mindset, Intellectual Curiosity, Long Term Planning, Managing Ambiguity {+ 9 more}

What We Can Offer You:

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Diversity, Inclusion & Belonging

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

Let's Stay Connected:

Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE.





Job Level:


HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT and Affirmative Action employer. We are committed to diversity and building a team that represents a variety of backgrounds, perspectives, and skills. We do not discriminate and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global diverse team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity.

Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.