HPC Storage Resolution Engineer - File System
Zerto
This role has been designated as ‘Remote/Teleworker’, which means you will primarily work from home.
Who We Are:
Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.
Job Description:
As an HPC Storage Resolution Engineer you will be responsible for defining, troubleshooting, and resolving specific issues and problems with HPE customers and solutions. You will also be focused on post sales issues but will assist pre-sales engineers, training, and professional services as needed/requested.
In a typical day as an HPC Software Resolution Engineer, you would:
- Manage customer post-sales support issues from start to finish.
- Triage customer issues, determine hardware or software, initiate proper corrective actions, and elevate when necessary.
- Focus on customers and solutions using HPE hardware and other vendors' hardware.
- Effectively combine technical expertise with customer service in the process of working toward a resolution to the customer issue.
- Ensure the proper collection of data from customers to ensure proper problem diagnosis.
- Drive product and services improvements, create & share knowledge & strengthen our partners
- Coordinate and mediate all customer support interaction for assigned accounts
- Build and sustain trusting relationships with customers and vendors
- Manage escalations to product engineering, ensuring issues are documented completely and are technically sound. This includes managing the communication to/from the customer from HPE.
- Provide feedback and input to regional and corporate management as well as a variety of cross functional teams
Education and Experience required:
- Educated to degree level, or equivalent, in a Computer Science Mechanical, Electrical, or related discipline.
- Minimum of 2 - 5 years + technical support experience, preferably in the Storage/Server and/or HPC Industry.
Knowledge and Skills:
- Comprehensive HPC File System knowledge, Lustre or GPFS
- In-depth understanding of storage hardware concepts (e.g. SAN, RAID, SCSI, Disk Drive, etc.)
- Comprehensive understanding of storage software concepts (e.g. Backup, File Systems, Volume Mgrs, Replication, Virtualization etc.)
- Extensive Operating System knowledge (e.g. MS, Linux, MAC etc.)
- Excellent in verbal and written communication in English, including with presentations.
- An ability to stay calm and professional under pressure while working to strict deadlines is essential.
- Good at partnering, innovating, and making things happen.
- Willing to work “On call” on a team rotating basis.
Additional Skills:
What We Can Offer You:
Health & Wellbeing
We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.
Personal & Professional Development
We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.
Diversity, Inclusion & Belonging
We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.
Let's Stay Connected:
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Job:
EngineeringJob Level:
TCP_03
HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT and Affirmative Action employer. We are committed to diversity and building a team that represents a variety of backgrounds, perspectives, and skills. We do not discriminate and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global diverse team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity.
Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.
HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.