Hyperconverged Infrastructure (HCI) Specialist

This role has been designed as ‘Hybrid’ with an expectation that you will work on average 2-3 days per week from an HPE office.

Job Description:

HPE Services is our innovative IT services organization. It provides the expertise to advise, integrate, and accelerate our customers’ outcomes from their digital transformation – giving clients the most effective solutions for a fast-paced, modern business along with the expertise to achieve maximum business benefit, and to deliver better experiences.

What you’ll do:

We are looking for a highly skilled and experienced Hyperconverged Infrastructure (HCI) L3 Engineer to join our dynamic team. As an L3 Engineer, you will be responsible for providing advanced technical support and expertise for our Hyperconverged Infrastructure (HCI). You will be the escalation point for complex Hyperconverged Infrastructure (HCI) -related issues, design solutions, and drive continuous improvement initiatives.

Responsibilities:

• Serve as the subject matter expert (SME) for Hyperconverged Infrastructure (HCI) (Simplivity, Nutanix, or VXRail), including VMware vSphere, VMware NSX, and VMware vSAN.
• Provide advanced troubleshooting and resolution for escalated Hyperconverged Infrastructure (HCI) incidents, problems, and service requests, ensuring timely resolution and adherence to service level agreements (SLAs).
• Lead the design, implementation, and optimization of Hyperconverged Infrastructure (HCI) solutions to meet business requirements, including architecture design, capacity planning, and performance tuning.
• Develop and maintain documentation, including standard operating procedures (SOPs), troubleshooting guides, and knowledge base articles for Hyperconverged Infrastructure (HCI) technologies.
• Collaborate with L1/L2 support teams to mentor and guide them in resolving Hyperconverged Infrastructure (HCI) -related issues and developing their technical skills.
• Drive automation and scripting initiatives to streamline Hyperconverged Infrastructure (HCI) operations, automate repetitive tasks, and improve efficiency.
• Conduct root cause analysis for recurring Hyperconverged Infrastructure (HCI) issues and implement preventive measures to mitigate future occurrences.
• Stay updated on Hyperconverged Infrastructure (HCI) technologies, industry trends, and best practices, and make recommendations for infrastructure enhancements and upgrades.
• Collaborate with cross-functional teams, including infrastructure, network, security, and application teams, to integrate Hyperconverged Infrastructure (HCI) solutions into the overall IT environment.
• Strong technical understanding of technology including the various hardware (Dell - VxRAIL, Nutanix AHV/AOS, HPE – Simplivity), software (Vmware and Nutanix AHV), and networking systems.
• Excellent communication and interpersonal skills, along with patience, a customer-friendly attitude, and the ability to work in a team environment; Collaborate effectively with other staff to solve complex problems.

What you need to bring:

Certification:

• ITIL
• VMware Certified Professional (VCP)
• Nutanix Certified Professional (NCP)
• Dell EMC VxRail : D-VXR-DY-01 or D-VXR-OE-23

Accountability, Accountability, Action Planning, Active Learning, Active Listening, Bias, Business Growth, Business Planning, Coaching, Commercial Acumen, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer Experience Strategy, Customer Solutions, Data Analysis Management, Data Collection Management, Data Controls, Design Thinking, Empathy, Follow-Through, Growth Mindset, Intellectual Curiosity, Long Term Planning, Managing Ambiguity {+ 5 more}

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Diversity, Inclusion & Belonging

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

#india

#servicesandsupport

Job:

Services

Job Level:

Specialist

Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.