Compute L4 Engineer

This role has been designed as ‘Hybrid’ with an expectation that you will work on average 2-3 days per week from an HPE office.

Job Description:

HPE Operations is our innovative IT services organization. It provides the expertise to advise, integrate, and accelerate our customers’ outcomes from their digital transformation – giving clients the most effective solutions for a fast-paced, modern business along with the expertise to achieve maximum business benefit, and to deliver better experiences.

What you will do:

• The candidate provides advise on Operate, Admin and Consulting support on Compute infrastructure and the Operating system in accordance with contractually established terms and conditions and established technical standards.

• Provides technical input, solutions, and recommendations to deal pursuit.
• Consulted in and provides support for transition/ transformation efforts.
• Provides IT infrastructure and/ or application infrastructure lifecycle technical advice to the team involved in planning, project management, installation, on-going management/ monitoring/ troubleshooting, and de-commissioning, following operational policies and processes that are compliant with industry standards (e.g. Information Technology Infrastructure Library (ITIL)).
• Manages the technical/ service relationship between the company and the customer, and between the company and subcontractors/ vendors.
• Works with the key customers and/ or internal businesses/ end user representatives (Infrastructure Support Managers, Client Manager and the Account Delivery Manager) to retain customers and build the business.
• Effectively hires, supervises, counsels, trains, and evaluates assigned engineers by reviewing work and providing work directions and guidance.
• Provides a leading role in development, planning, implementation of automation tools

• Technical Leadership: Providing guidance and expertise to Level 1-3 engineers and technicians. This involves mentoring, coaching, and ensuring technical standards are met.
• Escalation Point: Acting as a point of escalation for complex issues that Level 1-3 support cannot resolve. This includes troubleshooting and resolving critical incidents.
• Service Delivery Management: Overseeing the delivery of managed services to ensure SLAs (Service Level Agreements) are met. This includes monitoring service performance, identifying areas for improvement, and implementing changes as necessary.
• Client Relationship Management: Building and maintaining strong relationships with clients, understanding their needs, and ensuring their satisfaction with the services provided.
• Problem Management: Analyzing recurring issues and identifying root causes to prevent them from reoccurring. This involves implementing long-term solutions and process improvements.
• Change Management: Reviewing and approving changes to the environment to minimize disruptions and ensure stability.
• Risk Management: Identifying potential risks to service delivery and implementing mitigation strategies to minimize impact.
• Documentation and Reporting: Maintaining accurate documentation of systems, processes, and procedures. Generating regular reports on service performance, incidents, and trends.
• Team Collaboration: Working closely with other teams such as sales, engineering, and operations to ensure seamless service delivery and alignment with business goals.
• Continuous Improvement: Proactively identifying opportunities for service improvement and implementing initiatives to enhance efficiency, reliability, and quality of service.

Must have:

• Broad technical knowledge on Compute server solutions – Installing, Configuring & Troubleshooting of Synergy, Proliant DL servers, C7000 enclosures, Virtual Connects, Blade Switches- SAS,Ethernet & FC, ProLiant Blades & Storage Blades
• Operating Systems Knowledge – Install, configure, administration and troubleshoot RHEL/SUSE (as Bare-Metal OS & as VMs on Hypervisors) and VMware – ESXi hosts.
• Troubleshooting OS logs for hardware issues from VM-support, HPSreport, SOSreport, Support-Config etc
• Knowledge on SAN, NAS technologies (Ethernet / iSCSI, FC, FCOE)
• Knowledge on DAS Storage & HBAs – Smart Array /RAID, SSDs SAS, SATA, NVME etc.
• Disaster Recovery planning and conducting DR Drills.
• Performed routine Performance Analysis, Capacity analysis, security audit analysis reports to customer for necessary planned changes
• Linux /VMware Vulnerability assessment and Mitigation
• HPE Service Guard cluster on Linux, SUSE Enterprise cluster and HA and DRS on VMWare and in Integration with Database and ERP Solution
• Knowledge on Patch deployment solutions – Redhat Satellite, SuSE Manager
• Troubleshooting performance related issues on HW and Operating system
• Working knowledge on AIX, Red hat, CentOS , SUSE Linux, VMWare and HP UX
• Strong understanding of Networking (Vlan concepts, iSCSI , Analyzing switch logs, Jumbo frames, flow control etc)
• Should be ready to work in 24x7 rotational shifts and on weekends.
• Good written and verbal communication skills (Mandatory).
• Zeal for going the extra mile to solve customer issues.

Good to have:

• Understanding of Rest API, PowerShell, databases like SQL/Postgress, etc.
• Operating Systems Knowledge – administration and support on Linux, VMware, Windows Hyper-V.
• Must have achieved excellent customer satisfaction
• Take ownership and work with high productivity and efficiency.
• Support other team members and empower them to make decisions on complex issues.
• Deliver trainings when required.

What you will bring:

• Bachelor’s degree in Engineering (or Equivalent).
• Experience: Minimum 10 years of experience in Enterprise Servers and Linux technical support
• Should possess strong knowledge on server/operating system technology and good understanding of other domains such as storage/SAN/networking/database
• Relevant certification on the latest track like VMWare (VCP) / RHCSA / RHCE will be an added advantage.
• Flexible to work in 24X7 support environment
• ITIL certification is a must.

Accountability, Accountability, Action Planning, Active Learning, Active Listening, Bias, Business Growth, Business Planning, Coaching, Commercial Acumen, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer Experience Strategy, Customer Solutions, Data Analysis Management, Data Collection Management, Data Controls, Design Thinking, Empathy, Follow-Through, Growth Mindset, Intellectual Curiosity, Long Term Planning, Managing Ambiguity {+ 5 more}

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Diversity, Inclusion & Belonging

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

Job:

Services

Job Level:

Expert

Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.