Storage

This role has been designed as ‘Hybrid’ with an expectation that you will work on average 2-3 days per week from an HPE office.

Job Description:

HPE Operations is our innovative IT services organization. It provides the expertise to advise, integrate, and accelerate our customers’ outcomes from their digital transformation – giving clients the most effective solutions for a fast-paced, modern business along with the expertise to achieve maximum business benefit, and to deliver better experiences

What you will do:

• Engineer will be part of a 24/7 IT Storage operations team and will be directly responsible for storage and backups related processes.
• The position involves taking a leadership role with customer teams and internal teams to resolve Storage problems, maintain managed backup operations and, when necessary, to return systems to operational status.
• The job also involves leading communication between technical teams, customer and internal organization to fulfill customer needs and accomplish customer satisfaction.
• Providing remote technical support & troubleshooting (via e-mail, remote access, phone) on complex Storage Solutions including DDN Storage hardware and software. Knowledge on Backup software, backup & recovery concepts will be added advantage.
• Demonstrate a thorough technical and business understanding of clients’ needs, including how those pertain to DDN products and services.
• Write, proofread and submit knowledge-base articles.
• Provide status and progress reports for Storage & backup environment related activities and tasks on regular / periodic basis.
• Clearly communicate complex technical topics to the varied knowledge levels of external customers.
• Develop positive and trustworthy relationships with customers and Account Teams.
• Ability to multi-task and manage competing priorities, ensuring all objectives are accomplished.
• Provide reliable information: Builds credibility in a resource role by remaining factual and timely in providing information; maintains his sources for quick access to time-sensitive information and to stay abreast of new developments; proactively educates customers or shares information as part of the service they deserve.
• Constantly seeks information that will be useful but is not readily available to colleagues; enjoys being sought for advice and instruction; spends the time to build a base of knowledge that ultimately helps others to be more effective.
• Effectively communicates procedural and technical issues to internal and external customers in a fast paced and customer critical environment. Maintains a "closed-loop" communication style assuring all appropriate individuals are notified of ongoing issues and problem resolution status. Responsible for sharing all acquired knowledge concerning problem resolution.
• Develop and implement resolutions to identified problems, and follow standard practices and procedures.
• Plan and implement best practices for Storage & backup solutions.
• Proactive measures to ensure adequate storage capacity is available.
• Create and update documentation for backup procedures, solutions, licensing and applicable project artifacts.
• Perform configuration changes as per design and build.

What you need to bring:

• Professional degree or equivalent experience and 4+ years related IT experience.
• Administration of DDN Storage – local & remote replication, performance etc.
• Hands on experience in Operations and Support on DDN or Lustre Storage from any leading vendor in industry
• Aptitude towards problem solving and troubleshooting skills on Enterprise storage, Replication, de-duplication, compression, Thin-Provisioning, virtualization, including log analysis.
• General knowledge of networking concepts and iSCSI protocol.
• Basic knowledge & understanding of Storage arrays.

Essential skills

Must have considerable knowledge of storage, operating system, networking, enterprise servers, monitoring tool, email, and internet technology Minimum 3 to 5 years of experience in Administration and Implementation of DDN Storage. S/he will demonstrate an in depth understanding of several products in more than one functional area involving usage, configuration, and interaction with other products. Able to work a flexible weekly schedule that includes weekends and after-hour shifts. Does not wait for guidance, pro-actively identifies and delivers value to customers. Well versed with traditional and virtualized storage systems based on DDN Storage Strong experience with DDN Storage administration, troubleshooting, backup, recovery, DR & replication technologies. Good understanding of the technical fundamentals of the system infrastructure including open system platforms (Linux, VMware, Windows, UNIX,) and networking ((TCP/IP, VLAN, DWDM) Experience in Implementing, configuring and troubleshooting Data Replication technologies. S/he must possess a balance of very well developed troubleshooting, technical communication and written skills along with extensive product knowledge and skills. Experience in upgrading DDN OS versions In-depth knowledge on troubleshooting CIFS and NFS share issues Troubleshooting and managing of ISCSI and FC SAN environment. Good knowledge on Clustering and High Availability. Hands on experience in storage systems utilization & performance with storage efficiency technologies, storage provisioning/re-claiming, deploying new storage systems, adding/removing disk shelves, schedule & perform firmware upgrades, troubleshooting SAN/NAS/performance issues/outages, connectivity problems, and assessing storage needs. Strong experience with enterprise level DDN Storage environment, monitoring, networking, configuration, capacity management & performance optimization. Good knowledge on at least one Operating system, connectivity to Storage on SAN, iSCSI, end to end logical troubleshooting approach in a Storage environment. Candidate should have excellent technical communication skills both verbal and written.

Interpersonal Skills:

• Self-Starter - Takes independent action to identify and solve problems. Seeks out relevant information needed to make decisions. Gets involved with new initiatives.
• Exceptional Customer service skills, mindset & attitude.
• Be professional in all modes of interaction with our internal & external customers.
• Success/Achievement Orientation - Delivers quality results consistently. Targets, achieves (or exceeds) measurable results. Sets challenging goals, focuses on critical priorities, and is accountable.
• Problem Solving - Recognizes problems and responds with a systematic assessment that identifies and addresses cause of issue. Practical, realistic, and resourceful.
• Innovative - Builds and improves key business processes that enhance the effectiveness of HPE. Generates new ideas, challenges the status quo, and solves problems creatively.
• The candidate must collaborate with other teams and individuals within the organization
• Be capable of making well founded decisions in high pressure situations & exercising diplomacy when operating in politically charged environments.
• Actively listen and confirm problem details showing empathy for urgent situations
• Utilize effective negotiation skills which will lead to satisfactory issue resolutions.

Preferable:

• Knowledge of Remote Support and Remote monitoring processes and concepts
• Tools Knowledge on Service Now
• ITIL Certified.

Certifications:

• Ideal candidate will be trained & certified in DDN Storage

Accountability, Accountability, Action Planning, Active Learning, Active Listening, Bias, Business Growth, Business Planning, Coaching, Commercial Acumen, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer Experience Strategy, Customer Solutions, Data Analysis Management, Data Collection Management, Data Controls, Design Thinking, Empathy, Follow-Through, Growth Mindset, Intellectual Curiosity, Long Term Planning, Managing Ambiguity {+ 5 more}

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Diversity, Inclusion & Belonging

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

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Job:

Services

Job Level:

Specialist

Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.