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Customer Solution Center - Technical

Zerto

Zerto

IT, Customer Service
New South Wales, Australia
Posted on Tuesday, July 2, 2024
Customer Solution Center - Technical

This role has been designed as ‘Hybrid’ with an expectation that you will work on average 2-3 days per week from an HPE office.

Who We Are:

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Job Description:

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

The primary focus of the role is to work in a remote operations and monitoring team delivering a first class customer experience with technical solutions. An experienced Engineer is required to assist deliver support services to their Enterprise network customers.

Candidate

The successful candidate will have a strong customer focus with a service first mentality. Candidates will need to demonstrate effective technical and communication skills with attention to detail. We are looking for adaptable, curious and tenacious people to fit into our highly skilled team.

To be successful you will have:

  • Network administration skills across a variety of vendor products and technologies.
  • Solid background in network design and administration.
  • A passion for Enterprise Technology.
  • Systematic troubleshooting skills across a range of technologies.
  • Excellent documentation skills.
  • Familiarity with monitoring techniques.
  • Broad range of experience across IT technologies.

Desirables

  • Relevant Network certifications
  • University or Bachelor's degree
  • ITIL certifications

Responsibilities

  • Work within the ITIL framework for Incident, change and problem management.
  • Take ownership of technical escalations and customer requests and work towards resolving them within the SLAs defined in the SoW.
  • Participate in the auctioning and closure of outstanding work displayed in the Service Management toolset
  • Provide input into the customer’s strategy and planning.
  • Provide analysis and make technical recommendations in the monthly report.
  • Provide support assistance on non-specialisation technologies.
  • Participate in the on-call roster.

What can we offer you?

This is an excellent opportunity to be part of a great team in a stimulating and rewarding work environment and also enjoy the excellent benefits and career opportunities that a global IT leader offers.

Additional Skills:

Accountability, Accountability, Action Planning, Active Learning, Active Listening, Bias, Business Growth, Business Planning, Coaching, Commercial Acumen, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer Experience Strategy, Customer Solutions, Data Analysis Management, Data Collection Management, Data Controls, Design Thinking, Empathy, Follow-Through, Growth Mindset, Intellectual Curiosity, Long Term Planning, Managing Ambiguity {+ 5 more}

What We Can Offer You:

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Diversity, Inclusion & Belonging

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

Let's Stay Connected:

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Job:

Services

Job Level:

Expert

HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT and Affirmative Action employer. We are committed to diversity and building a team that represents a variety of backgrounds, perspectives, and skills. We do not discriminate and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global diverse team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity.

Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.