VMware Administrator L3

This role has been designed as ‘Hybrid’ with an expectation that you will work on average 2-3 days per week from an HPE office.

Job Description:

HPE Services is our innovative IT services organization. It provides the expertise to advise, integrate, and accelerate our customers’ outcomes from their digital transformation. Our teams collaborate to transform insight into innovation. In today’s fast paced, hybrid IT world, being at business speed means overcoming IT complexity to match the speed of actions to the speed of opportunities. Deploy the right technology to respond quickly to market possibilities. Join us and redefine what’s next for you.

What you will do

Job Description:

As a part of GMS VMware support team deliverables, the engineer is required to have strong Admin, Operate and Manage skills in VMware vSphere to provide services for global HPE customers. Candidate should have a strong customer focus, sensitivity in dealing with diverse cultures, ability to learn and adapt quickly.

Eligibility & Qualification:

• Bachelor’s degree in Engineering (or Equivalent).
• Minimum 8 years of relevant experience in Enterprise Managed Service environment.
• Certification on the latest tracks like VMware VCP, RHCSA, CCNA, ITIL is an added advantage.
• Flexible to work in 24/7 support environment.
• Minimum level should be SPE if applying as part of Internal Job Posting.

Technical Skills:

• Admin, Operate and Manage vSphere Datacenter.
• Experience in ESXi and vCenter upgrades.
• Experience in ESXi command line interface.
• Experience in vCenter Appliance vPostgres database.
• Experience in vCenter HA, DRS, and other cluster features.
• Experience in Virtual Machine operations and configurations.
• Experience in vSphere Authentication, and Certificate Management.
• Experience in vSphere Performance Monitoring, Performance Chart, and esxtop.
• Experience in vSphere Networking, Standard Switch, Distributed Switch (DVS).
• Experience in vSphere Storage, iSCSI, FC, Software iSCSI, RDM configurations.
• Experience in vSphere security and ESXi hardening.
• Experience in log analysis and RCA.
• Experience in Network troubleshooting, packet capture using pktcap and Wireshark.
• VMware PowerCLI knowledge and scripting experience.
• Good knowledge on VMware SRM and vSAN.
• Good understanding on DHCP, DNS and Active Directory.
• Basic knowledge on Linux Operating Systems.
• Basic knowledge on Physical Network and Storage technologies.

Key Responsibilities:

• Resolve customer’s issues via telephone, email, or remote sessions.
• Identify and escalate issues in a timely manner to vendor according to process guidelines.
• Leverage internal technical expertise, including peers, mentors, knowledge base, community forums and other internal tools, to provide the most effective solutions to customer issues.
• Collaborate with other technology teams in diagnosing and isolating the cause of complex issues.
• Maintain quality on case documentation, SLA timeframes and operational metrics.
• Performs within the Productivity Measure of the team (scorecard).
• Handle Problem Management, Post Incident Reviews and RCA.

Non-Technical Skills:

• Excellent written and verbal communication skills.
• Commitment to deliver high quality product and solution support.
• Must achieve excellent customer satisfaction.
• Take ownership and work with high productivity and efficiency.
• Support other team members and seek their advice to make decisions on complex issues.

Accountability, Accountability, Action Planning, Active Learning, Active Listening, Bias, Business Growth, Business Planning, Coaching, Commercial Acumen, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer Experience Strategy, Customer Solutions, Data Analysis Management, Data Collection Management, Data Controls, Design Thinking, Empathy, Follow-Through, Growth Mindset, Intellectual Curiosity, Long Term Planning, Managing Ambiguity {+ 5 more}

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Diversity, Inclusion & Belonging

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

Job:

Services

Job Level:

Specialist

Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.