Storage Engineer

This role has been designed as ‘Hybrid’ with an expectation that you will work on average 2-3 days per week from an HPE office.

Job Description:

HPE Services is our innovative IT services organization. It provides the expertise to advise, integrate, and accelerate our customers’ outcomes from their digital transformation. Our teams collaborate to transform insight into innovation. In today’s fast paced, hybrid IT world, being at business speed means overcoming IT complexity to match the speed of actions to the speed of opportunities. Deploy the right technology to respond quickly to market possibilities. Join us and redefine what’s next for you.

What you will do

• Engineer will be part of a 24/7 IT backup operations team and will be directly responsible for Nimble, 3PAR, Primera, Alletra, MSA storage and StoreOnce, and understanding of SAN Fundamentals. Familiarity with any one enterprise Backup software: Commvault, Data Protector, Veeam is preferable.
• The position involves taking a leadership role with customer teams and internal teams to resolve problems, maintain managed backup operations and, when necessary, to return systems to operational status.
• The job also involves leading communication between other technical teams, customer and internal organization to fulfill customer needs and accomplish customer satisfaction.
• Job specific responsibilities include maintaining Nimble, 3PAR, Primera, Alletra, MSA storage, StoreOnce, and associated SAN infrastructure.
• Supporting and troubleshooting Storage and SAN issues in widely distributed environment.
• Plan and implement best practices for Storage and SAN solutions.
• Proactive measures to ensure adequate storage (Nimble, 3PAR, Primera, MSA or any HPE storage in scope) capacity is available.
• Create SOPs and update documentation for various Administration activities on Storage and SAN.
• Create and update documentation on 3PAR storage solution, Remote Copy groups, backup groups, Host mapping etc.
• Perform configuration changes as per design and build.

Experience Required:

• Hands on experience on Administration of Nimble, 3PAR, Primera, Alletra, MSA – LUN creation, extension, Virtual Copy, Snapshot, Replication, alerting and monitoring, Capacity Management, Reporting, Basic troubleshooting etc.
• Administration of SAN Switches, monitoring configuration
• Professional degree or equivalent experience
• 7+ years of solid experience working on Enterprise Storage Arrays Nimble, 3PAR, Primera, Alletra, MSA (any 02)
• Aptitude towards problem solving and troubleshooting skills on Tape Libraries, Library Management software, SAN connectivity, backup software etc., including log analysis.
• Familiar with SNMP & SMTP protocols
• General knowledge of networking concepts and iSCSI protocol.
• Intermediate knowledge & understanding of Storage arrays, protocols, Replication, DR, Basic performance concepts, RAID concepts, virtualization concepts.

Must Have:

• Nimble, 3PAR, Primera, Alletra, MSA storage (any two)
• SAN fundamentals, Switch Zoning, FOS upgrade etc.
• HPE Nearline Backup Products – StoreOnce
• Operating system (any one of Windows, Linux, HPUX)
• Basic Virtualization concepts

Preferable:

• Knowledge of Remote Support and Remote monitoring processes and concepts
• Tools Knowledge on ServiceNow
• ITIL Certified.

Certifications:

• Ideal candidate will be trained & certified in 3PAR, Primera, Alletra, Nimble, MSA Storage (any one).

Technical Skills:

S/he will demonstrate an in depth understanding of several products in more than one functional area involving usage, configuration, and interaction with other products.

S/he must possess a balance of very well developed troubleshooting, technical communication and written skills along with extensive product knowledge and skills.

Candidate should have excellent technical communication skills both verbal and written.

Interpersonal Skills:

• Self-Starter - Takes independent action to identify and solve problems. Seeks out relevant information needed to make decisions. Gets involved with new initiatives.
• Exceptional Customer service skills, mindset & attitude.
• Be professional in all modes of interaction with our internal & external customers.
• Success/Achievement Orientation - Delivers quality results consistently. Targets, achieves (or exceeds) measurable results. Sets challenging goals, focuses on critical priorities, and is accountable.
• Problem Solving - Recognizes problems and responds with a systematic assessment that identifies and addresses cause of issue. Practical, realistic, and resourceful.
• Innovative - Builds and improves key business processes that enhance the effectiveness of HPE. Generates new ideas, challenges the status quo, and solves problems creatively.
• The candidate must collaborate with other teams and individuals within the organization
• Be capable of making well founded decisions in high pressure situations & exercising diplomacy when operating in politically charged environments.
• Actively listen and confirm problem details showing empathy for urgent situations
• Utilize effective negotiation skills which will lead to satisfactory issue resolutions.

Accountability, Accountability, Action Planning, Active Learning, Active Listening, Bias, Business Growth, Business Planning, Coaching, Commercial Acumen, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer Experience Strategy, Customer Solutions, Data Analysis Management, Data Collection Management, Data Controls, Design Thinking, Empathy, Follow-Through, Growth Mindset, Intellectual Curiosity, Long Term Planning, Managing Ambiguity {+ 5 more}

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Diversity, Inclusion & Belonging

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

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Job:

Services

Job Level:

Expert

Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.