HPC Hardware Technical Deployment Specialist- TCIII

This role has been designated as ‘Remote/Teleworker’, which means you will primarily work from home.

Job Description:

Job Family Definition:

Provide technology consulting to external customers and internal project teams. Responsible for providing technical support and/or leadership in the creation and delivery of technology solutions designed to meet customers’ business needs and, consequently, for understanding customers’ businesses. As trusted advisor create and maintain effective customer relationships so as to insure customer satisfaction. Maintain knowledge of leading edge technologies and industry/market domain knowledge. Actively contribute to the company’s solutions portfolio by providing information ranging from technical knowledge to methodologies based on experience gained from customer projects. Shape technical direction and technical strategies within the organization and for external customers. Accountable for consistent and significant chargeability levels (or expense relief for internal project teams) and for assisting in meeting or exceeding revenue and customer satisfaction goals. Contribute to organization’s profitability by generating and cultivating new business opportunities and by providing technical support for deal proposal development.

Management Level Definition:

Contributions include applying developed subject matter expertise to solve common and sometimes complex technical problems and recommending alternatives where necessary. Might act as project lead and provide assistance to lower level professionals. Exercises independent judgment and consults with others to determine best method for accomplishing work and achieving objectives.

Responsibilities:

Tasks and responsibilities include, but are not limited to:

• Work as part of a team to install and deploy small, medium and large-scale high-performance computing systems in various customer locations in North America.
• Responsible for rack/stack, connecting and cabling system according to point-to-point cabling maps and SCHD specifications.
• Power up, validate and run health checks on HW, troubleshooting and working to correct any issues.
• Participate in system acceptance, working to resolve any HW fallout on the system.
• Responsible for ordering, returning and managing parts while onsite and following all parts handling policies and procedures.
• Analyze, troubleshoot, and resolve issues including HPE Enterprise systems, servers, storage, and networking.
• Demonstrate hands-on practical knowledge of systems and policies.
• Operational management tasks including, working to resolve escalations, and clearing blocking issues to enable continued delivery of HPC/datacenter support activities.
• Provide appropriate documentation of tasks and activities and technical outlines.
• Responsible for following all HPE Travel Policies and Procedures.
• This is a traveling role and you will be expected to travel ~70% of the time.

Education and Experience Required:

• 3 – 5 years of technical experience and a Associates Degree or equivalent degree in computer science or related area of study; without a degree, two additional years of relevant professional experience (5-7 years in total).

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Skills and Requirements:

• Located within 50 miles of a major airport.
• Must be a US Citizen
• Ability to quickly learn and pick up hardware technical requirements as it relates to installation, troubleshooting and break-fix.
• Understanding of a Data Center IT Operations environment.
• Experience with fiber optic and/or copper cables; able to label, bundle, run and understand point to point mappings.
• Experience and understanding of servers, storage, networking in an Datacenter environment.
• Able to proficiently perform data center support tasks with little guidance.
• Possess strong mechanical aptitude and ability to follow procedures to make component level repairs using ESD best practices.
• Demonstrates a strong team mentality; able to work well with multiple groups.
• Strong organizational skills; ability to manage multiple projects and administrative tasks that align within each.
• Professional written and verbal communication skills.
• Attention to detail with a focus on customer satisfaction.
• Ability to lift 75lbs.
• Ability to stand on ladders.
• Ability to stand for long periods of time.
• Ability to operate manual and power hand tools.
• Familiar with using different computer applications and be able to navigate software tools as required by task at hand is a plus.
• Experience with pallet jack and data center server lifting tools is a plus.
• Linux, Virtualization and Windows Server experience a plus.
• US Federal Clearance is a plus.

Accountability, Accountability, Active Learning, Active Listening, Bias, Business Growth, Client Expectations Management, Coaching, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer Centric Solutions, Customer Relationship Management (CRM), Design Thinking, Empathy, Follow-Through, Growth Mindset, Information Technology (IT) Infrastructure, Infrastructure as a Service (IaaS), Intellectual Curiosity, Long Term Planning, Managing Ambiguity, Process Improvements, Product Services, Relationship Building {+ 5 more}

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Diversity, Inclusion & Belonging

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

#unitedstates

#technologyandsoftware

Job:

Services

Job Level:

TCP_03

States with Pay Range Requirement

The expected salary/wage range for a U.S.-based hire filling this position is provided below. Actual offer may vary from this range based upon geographic location, work experience, education/training, and/or skill level. If this is a sales role, then the listed salary range reflects combined base salary and target-level sales compensation pay. If this is a non-sales role, then the listed salary range reflects base salary only. Variable incentives may also be offered. Information about employee benefits offered can be found at https://myhperewards.com/main/new-hire-enrollment.html.

USD Annual Salary: $75,500.00 - $174,500.00 Estimated job application period closure is November 2024. While this is the expected application time frame, there are many factors which may result in a change. If this position is still open beyond the anticipated closure time frame, it is likely HPE is still actively recruiting for this role and all qualified and interested candidates are encouraged to apply.

Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories. .