HPC System Software Analyst – Onsite

This role has been designed as ‘’Onsite’ with an expectation that you will primarily work from an HPE partner/customer office.

Job Description:

Job Family Definition:

Provide technology consulting to external customers and internal project teams. Responsible for providing technical support and/or leadership in the creation and delivery of technology solutions designed to meet customers’ business needs and, consequently, for understanding customers’ businesses. As trusted advisor create and maintain effective customer relationships so as to ensure customer satisfaction. Maintain knowledge of leading-edge technologies and industry/market domain knowledge. Actively contribute to the company’s solutions portfolio by providing information ranging from technical knowledge to methodologies based on experience gained from customer projects. Shape technical direction and technical strategies within the organization and for external customers. Accountable for consistent and significant chargeability levels (or expense relief for internal project teams) and for assisting in meeting or exceeding revenue and customer satisfaction goals. Contribute to organization’s profitability by generating and cultivating new business opportunities and by providing technical support for deal proposal development.

Role Requires:

Active Department of Energy (DOE) Q Clearance or have held one in the past 3 years; if previous clearance, must not foresee a problem with it being reinstated.

Role will be on-site at customer location in Los Alamos, NM

Will require some on-call/weekend work
Duties require US Citizenship.

Management Level Definition:

Contributions include applying developed subject matter expertise to solve common and sometimes complex technical problems and recommending alternatives where necessary. Might act as project lead and provide assistance to lower-level professionals. Exercises independent judgment and consults with others to determine best method for accomplishing work and achieving objectives.

Responsibilities:

• Provide on-site system administration and HPC application consulting services.
• Address and resolve the current top issues in the HPC environment.
• Maintain the HPC systems availability to the customer
• Monitor system performance and provide recommendations for improvements.
• Collaborate with team members and stakeholders to deliver high-quality support and solutions.
• Create and document site procedures, system diagrams, and other configuration or support documents
• Maintain system software and firmware revisions, including patches, updates, and OS upgrades
• Solve system hardware, software, and third-party software issues, and provide detailed and thoughtful analysis of problem and solution
• Gather data, perform analysis, and escalate problems to higher-level product support groups and appropriate management when necessary to ensure timely resolution of system or customer issues
• Provide solutions and implement repair or workarounds when possible, fully documenting steps taken when required
• Manage software issues for both the system and user applications, submitting and tracking bugs as required

Education and Experience Required:

• Bachelor’s degree in Computer Science, Engineering, or related area of study
• 4+ years HPC-related experience, ideally with large-scale HPC and parallel file system administration and support
• Without a degree, three additional years of relevant professional experience (7+ years in total)
  

Knowledge and Skills:

• Understanding of a HPC Data Center IT Operations environment
• Expertise in HPC application consulting and support.
• Strong system administration skills, particularly in HPC environments.
• Extensive knowledge and experience with Linux operating systems (RHEL or SLES)
• Experience with job scheduling and resource management tools.
• Experience with various HPC hardware architectures and software stacks.
• Knowledge of parallel file systems (e.g., Lustre, GPFS)
• Familiarity with containerization technologies (e.g., Docker, Singularity).
• Experience with scripting and automation tools (e.g., Python, Bash, Ansible).
• Familiarity with cybersecurity best practices in HPC environments.
• Ability to lead and work effectively in a team environment
• Direct experience and demonstrated proficiency with multiple programming and scripting languages (e.g. Perl, Python, C, FORTRAN, etc.) preferred
• Ability to maintain system software, utilizing debugging tools for problem isolation; will perform software builds, software upgrades, and patch installation as needed
• Excellent interpersonal, customer relations and problem management skills, with the ability to stay calm and professional under pressure while working to strict deadlines
• Experience with project planning and management, process management, and team or project leadership preferred
• Able to clearly document processes and procedures with a focus toward mentoring and knowledge sharing
• Occasional travel for training is required

Additional Beneficial Experience and Skills:

• Security+ Certification
• Familiarity with ticket-tracking software (Salesforce)

Accountability, Accountability, Active Learning, Active Listening, Bias, Business Growth, Client Expectations Management, Coaching, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer Centric Solutions, Customer Relationship Management (CRM), Design Thinking, Empathy, Follow-Through, Growth Mindset, Information Technology (IT) Infrastructure, Infrastructure as a Service (IaaS), Intellectual Curiosity, Long Term Planning, Managing Ambiguity, Process Improvements, Product Services, Relationship Building {+ 5 more}

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Diversity, Inclusion & Belonging

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

#unitedstates

#compute

Job:

Services

Job Level:

TCP_04

States with Pay Range Requirement

The expected salary/wage range for a U.S.-based hire filling this position is provided below. Actual offer may vary from this range based upon geographic location, work experience, education/training, and/or skill level. If this is a sales role, then the listed salary range reflects combined base salary and target-level sales compensation pay. If this is a non-sales role, then the listed salary range reflects base salary only. Variable incentives may also be offered. Information about employee benefits offered can be found at https://myhperewards.com/main/new-hire-enrollment.html.

USD Annual Salary: $98,000.00 - $225,500.00

Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories. .