Customer Care Representative with German

This role has been designed as ‘Hybrid’ with an expectation that you will work on average 2-3 days per week from an HPE office.

Job Description:

We are looking for a Customer Care Representative with German to join our team.

In this role you will be the first line of enquiry for all calls. You need to log the call/case, ensure that the customer is entitled to the service, dispatch the case to the most appropriate technically skilled team, coordinate support activities, plan and dispatch HPE resources.

How to make your mark:

• First line of enquiry for customer calls and Log the call into a database.
• Ensure that the customer is entitled to the service, validate customer contract details.
• Manage the service requests through different access channels..
• Manage customer expectations and identify customer problems.
• Perform re-entitlement and clarification and contact customer in case clarifications are needed, monitor the service event.
• Handle on time case escalations and complex situations.
• Coordinate support activities, plan and dispatch parts and onsite engineers.
• Participate in projects for process or quality improvements.
• Provide feedback and analysis of cases.
• Manage multiple tasks or cases simultaneously with minimal supervision.
• Keep technical documentation as per requirement.
• Meet the deadlines and keep the service level agreements.
• Analyze customer enquiries related to the usage of specific HPE web portals and provide feedback.

About You:

• High School
• Professional experience: six months in customer support environment.
• Phone and remote support experience.
• Excellent language skills in German and English.
• Very good analytical and problem solving skills.
• Excellent communication skills.
• Excellent customer service skills.
• Team player.
• Accuracy and Precision.
• Ability to work under pressure.
• Time management skills and ability to work with tough deadlines.
• Ability to properly maintain technical and case documentation.
• Ability to handle multiple tasks at the same time and ability to prioritize.
• Ability to work with business processes.
• Willing to work on shifts.

#LI-Hybrid

Accountability, Accountability, Action Planning, Active Learning, Active Listening, Bias, Business Growth, Business Planning, Coaching, Commercial Acumen, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer Contacts, Customer Experience Strategy, Customer Service, Customer Solutions, Data Analysis Management, Data Collection Management, Data Controls, Design Thinking, Empathy, External Customers, Follow-Through, Growth Mindset {+ 8 more}

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Diversity, Inclusion & Belonging

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

#bulgaria

#operations

Job:

Services

Job Level:

Senior

Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.