Field Technical Support

This role has been designed as ‘’Onsite’ with an expectation that you will primarily work from an HPE partner/customer office.

Job Description:

HPE Services is our innovative IT services organization. It provides the expertise to advise, integrate, and accelerate our customers’ outcomes from their digital transformation. Our teams collaborate to transform insight into innovation. In today’s fast paced, hybrid IT world, being at business speed means overcoming IT complexity to match the speed of actions to the speed of opportunities. Deploy the right technology to respond quickly to market possibilities. Join us and redefine what’s next for you.

What you’ll do:

• Work collaboratively with other functional team members so as to address customer issues more efficiently.
• Good communication & customer interaction skills
• Capable of providing 24x7 support to customers.
• Ability to think critically and solve problems
• Self-directed with a high degree of self-motivation
• Team player with the ability to support a team goal
• Resolve most technical incidents independently within your technical area. Work with team members to resolve more complex or cross-technology incidents.
• Identify potential escalations and alert management proactively.
• May identify additional services that could lead to future service revenue growth.

What you need to bring:

Education and Experience Required:

• Bachelor's degree (BE / B. Tech) preferred or Associate degree holder (technical field)
• 4+ years working industry experience in related fields desired.

Knowledge and Skills:

• Work experience of Hardware Installation & troubleshooting of HPE Compute & Storage ( DL/DX/BL & Rx Series servers / MSA + 3PAR + StoreOnce + StoreEasy + XP + Tape Drives & Library etc. storage ) & Networking products.
• OS installation & Troubleshooting. In addition to providing support for implementation, maintenance, and troubleshooting of IT systems, needs to be capable of overseeing and resolving issues of the server, network devices, storage, and client devices, support IT systems of all end users by troubleshooting. Moreover should be able to diagnose, detect, and resolve issues.
• Knowledgeable & working experience of min. 4- 5 years on HPE Servers, Storage & Networking hardware architectures
• Problem-solving skills (proactive, reactive and creative).
• Capable of providing 24x7 support to customers.

Accountability, Accountability, Active Learning, Active Listening, Bias, Business Growth, Change Management, Client Expectations Management, Coaching, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer Centric Solutions, Customer Experience (CX), Customer Feedback, Customer Lifetime Value, Customer Relationship Management (CRM), Design Thinking, Empathy, Follow-Through, Growth Mindset, Infrastructure as a Service (IaaS), Intellectual Curiosity, Long Term Planning, Managing Ambiguity {+ 5 more}

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Diversity, Inclusion & Belonging

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

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#servicesandsupport

Job:

Services

Job Level:

Intermediate

Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.