Customer Operations Specialist

This role has been designed as ‘Hybrid’ with an expectation that you will work on average 2-3 days per week from an HPE office.

Job Description:

Works collaboratively with clients and stakeholders - both external and internal to the company - to research and elicit, analyze, validate and document business requirements, and to ensure that those requirements clearly reflect true business needs, correctly representing all stakeholders. Translates business needs into system/ application requirements and project components to help determine solutions to business problems. Assists team members in producing functional requirements for tool development. Proactively identifies and manages changes to requirements and identify risks for the company’s clients. Effectively manages client’s expectations. Applies industry and information technology expertise to support proposals, feasibility studies, implementations and new business development.

This customer delivery position will manage and execute all the tasks required for the solution fulfilment for standard, partner connection, programmatic accounts supported by the Solution Design. The Customer Operations Specialist (COS) requires a solid understanding of the Customer Solution for Programmatic Accounts and will be responsible for the programmatic document process, partnering with Sales and the Customer Relationship Manager and engaging credit, CAS or CRM as needed. The COS follows established guidelines and policies and provides input for process improvements, escalating to the Customer Relationship Manager any changes required to the existing Solution Design.

How you'll make your mark:

• Responsible for programmatic document process

• Manage and execute all the task required for the solution fulfilment for standard, partner connection, programmatic accounts supported by a Solution Design

• Solid understanding of Customer Solution for standard, programmatic accounts

• Escalate to Customer Relationship Manager any changes required to the existing Solution Design

• Can apply subject matter knowledge and expertise to solve common business issues. Provide input for process improvements

• COS will play an important role in managing the Sales forecast for programmatic accounts. Timely updating volume forecast for programmatic accounts.

• Funding and booking Schedule of Authority (SOA)

• Manage and execute all the tasks required for the delivery of standard, programmatic solutions

• Compliance with established guidelines and policies. Can evaluate unique circumstances and make recommendations.

• Knowledge of systems and tools to manage all tasks

• Monitor Supplier Payments and Volume Targets

• Communication with partners, customers, colleagues as required

• Partner with Sales and Customer Relationship Manager

• Liaise with reseller directly or via PRM/CRM based on Language requirements

• Local language an advantage for interaction with customers

• Support total customer experience

• Support team and supporting roles as needed

• Team

• Communicate and escalate to team members with any issues

• Collaborate and engage with CRM providing valuable input for customer projects/solutions

About you:

• Effective organization, time management, prioritization, follow-up and execution skills

• Strong Enterprise Contributor skills to drive to the best business outcome for the customer and the company as a whole

• Good working knowledge of Microsoft Office tools (Advanced Excel, PPT, Word)

• Proven ability to multitask; attention to detail

• Excellent communication skills (e.g. written, verbal)

• Mastery in English. Local language as required.

• Ability to work as proactive member of a team, as well as independently.

• University business or accounting degree or equivalent experience.

• Typically 2-4 years’ experience in financial services, accounting or customer service.

We offer:

• A competitive salary and extensive social benefits

• Diverse and dynamic work environment

• Work-life balance and support for career development

• An amazing life inside the element! Want to know more about it?

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HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT and Affirmative Action employer. We are committed to diversity and building a team that represents a variety of backgrounds, perspectives, and skills. We do not discriminate and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global diverse team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together.

Accountability, Accountability, Active Learning (Inactive), Active Listening, Bias, Business Growth, Business Processes, Business Solutions, Change Management, Coaching, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer Centric Solutions, Dashboard Reporting, Design Processes, Design Thinking, Empathy, Engagement Strategies, Follow-Through, Growth Mindset, Intellectual Curiosity (Inactive), Long Term Planning, Managing Ambiguity, Process Improvements {+ 5 more}

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Diversity, Inclusion & Belonging

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

Job:

Services

Job Level:

Intermediate

Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.