Compute Engineer Graduate with Spanish

This role has been designed as ‘Hybrid’ with an expectation that you will work on average 2-3 days per week from an HPE office.

Job Description:

In this role you will be responsible for managing customer cases to a satisfactory resolution. The work is predominantly in the areas of hardware platforms, proprietary HPE software solutions for provisioning, monitoring & managing hardware, operating systems, subsystems and products operating on these systems. The Technical engineer is the first level of technical support to the customers. On receipt of a service request the Technical engineer researches for a solution through remote diagnosis, documentation and/or knowledge databases within agreed timeframes. Qualification of hardware cases involves log analysis, diagnosis and/or recommendation of parts for the field engineer, and /or direct shipment to the customer. In all cases where a problem gets too complex the Technical engineer is responsible for timely elevation and/or escalation.

How you'll make your mark:

• Timely responds to customers via phone/mail/web. Logs case, provides information & troubleshoots to solve customer problem according to company KPIs for the business
• Works with customers to identify the problem statement
• Once problem statement is clear, determines necessary actions which might include gathering and analysing logs, using remote tools in order to troubleshoot, diagnose and solve the problem
• Keeps customers informed, sets, and follows commitments, keeps precise case documentation and case ownership
• Timely elevates and/or escalates to next level when the case is complex
• Participates in projects for process or quality improvements
• Keeps documentation as per requirements
• Compliant with all internal rules, policies and procedures, and ensure performance as per all work instructions and/or orders (written or oral), legally assigned by the direct manager, by officials acting for the direct manager or by any manager of a hierarchical level higher than the direct manager

About you:

• Graduated in the last year from a Bachelor/Master program (July 2023 the latest)
• Professional experience: at least 1 year experience as Customer Support, Technical Engineer, or in a similar environment
• Very good command of English
• Excellent language skills in Spanish
• General IT knowledge that allows proper execution of the job responsibilities
• Knowledge of server / storage / networking / operational systems will be considered an advantage
• Customers (Internal/External) Service Request Handling
• Advanced business process knowledge
• Advanced knowledge of the main work tools
• MS Office tools

Accountability, Accountability, Action Planning, Active Learning (Inactive), Active Listening, Bias, Business Growth, Business Planning, Coaching, Commercial Acumen, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer Experience Strategy, Customer Solutions, Data Analysis Management, Data Collection Management (Inactive), Data Controls, Design Thinking, Empathy, Follow-Through, Growth Mindset, Intellectual Curiosity (Inactive), Long Term Planning, Managing Ambiguity {+ 5 more}

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Diversity, Inclusion & Belonging

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

#bulgaria

#grads, #operations

Job:

Services

Job Level:

Entry

Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.