Customer Delivery Specialist

This role has been designed as ‘Hybrid’ with an expectation that you will work on average 2-3 days per week from an HPE office.

Job Description:

We are currently looking for Customer Delivery Specialist to join our team!

How you will make your mark:

• Be Responsible for e2e process of lease contract origination

• Prepare financing contracts, other documents and reports accordingly to HPEFS policies and customer specific.

• Manage Sales and Service Excellence sale forecast for regular business with existing customers; supports Sales in new business acquisitions.

• Contact customers on regular basis in order to ensure smooth cooperation.

• Ensure proper contracts data is reflected in the systems- data entry and updates to systems

• Cooperate with suppliers in order to ensure proper and timely invoicing; monitors supplier payments TA, monitor open balances with suppliers and follow agreed processes for key vendors

• Proactively work with customers, answer their questions, provide requested data

• Engage with appropriated teams internally for complex customer queries; take ownership for solutions

• Coordinate/monitor operational issues and propose solution to the team

About you:

• 2 or more years of experience.

• Essential: requirements determination using structured techniques for documentation, analysis, evaluation/ validation; decomposition of high- level information into details; abstracting low- level information; distinguishing requests vs needs; distinguishing requirements vs. solutions; classifying/ prioritizing requirements; requirements change management and traceability; identifying risks; applying creativity to solving complex problems; building relationships and working collaboratively; effective verbal/ written communication; experience in an industry domain.

• Specialized: developing structured user manuals and training; business rules modelling; develop and executing acceptance test plans.

• Good computer skills, Excel with advanced functions.

#poland #LI-Hybrid

Accountability, Accountability, Active Learning (Inactive), Active Listening, Bias, Business Growth, Business Processes, Business Solutions, Change Management, Coaching, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer Centric Solutions, Dashboard Reporting, Design Processes, Design Thinking, Empathy, Engagement Strategies, Follow-Through, Growth Mindset, Intellectual Curiosity (Inactive), Long Term Planning, Managing Ambiguity, Process Improvements {+ 5 more}

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Diversity, Inclusion & Belonging

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

Job:

Services

Job Level:

Intermediate

Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.