Software Engineering Resolution Network Engineer

This role has been designated as ‘Remote/Teleworker’, which means you will primarily work from home.

Job Description:

Hewlett Packard Enterprise advances the way people live and work. We bring together the brightest minds to create breakthrough technology solutions, helping our customers make their mark on the world.

The job family spans across multiple engineering disciplines. Work consists of designing, developing, analyzing, troubleshooting and debugging systems, software and solutions for research and/or research development of product, services, and solutions for HPE’s portfolio. Requires a broad knowledge and application of engineering disciplines, methodologies and tools.

Applies developed subject matter knowledge to solve common and complex business issues within established guidelines and recommends appropriate alternatives. Works on problems of diverse complexity and scope. May act as a team or project leader providing direction to team activities and facilitates information validation and team decision making process. Exercises independent judgment within generally defined policies and practices to identify and select a solution. Ability to handle most unique situations. May seek advice in order to make decisions on complex business issues.

HPE is looking for an experienced-level Software Engineering Resolution engineer to join our Level 3 global service HPC team. This service engineer is to provide support for high performance computing networks on a variety of supercomputer and cluster based products. The focus for this position is tracking, communicating and testing issues/fixes and troubleshooting and analyzing Linux networking issues, including performance issues and those tied to HPE’s system/cluster management software/tools.

Responsibilities:

• Designs engineering solutions utilizing multiple engineering disciplines for products, systems, software, and solutions based on established engineering principles and in accordance with development technology practices and guidelines.
• Develops and implements parameters and test plans for new and existing designs, including validation of mechanical, electrical, software, and other engineering specifications and requirements.
• Collaborates and communicates with management, internal, and outsourced development partners regarding design status, project progress, and issue resolution
• Leads a project team of other engineers and internal and outsourced development partners to develop reliable, cost effective and high quality solutions for moderately- complex products.
• Represents the mechanical/thermal team for all phases of larger and more-complex development projects.
• Provides guidance and mentoring to less- experienced staff members.
• Provide technical support for customer reported issues escalated to level 3 support
• Analyze, reproduce, troubleshoot, isolate, escalate, and resolve issues
• Facilitate high quality communication with customers
• Work with various HPE teams, including but not limited to, HPE Level 2 support, Publications, Training, Support Planning, Testing and Cray R&D
• Test and provide new network software updates and documentation via customer portal
• Document and communicate throughout the whole process of working an issue until closure

Education and Experience Required:

• Bachelor’s degree in Computer Science, Engineering or related field/discipline
• 5+ years of technical experience, ideally in an HPC-related area

Knowledge and Skills:

• Using appropriate engineering design tools and software packages to design components and solutions.
• Strong analytical and problem solving skills.
• Understanding of material properties and hardware, software, and electrical component design
• Using empirical analysis, modeling and testing methodologies to validate product designs and specifications.
• Excellent written and verbal communication skills; mastery in English and local language. Ability to effectively communicate product architectures, design proposals and negotiate options at management levels.
• Strong Linux networking knowledge and experience
• Strong experience with Ethernet, TCP/IP, VLANs, and enterprise level switch configuration
• Experience in several of the following network technologies: InfiniBand, NIS, DNS, NTP, LDAP, NFS, OSPF, BGP, LLDP, LAG/MLAG, bonding, LACP
• Cluster management experience very desirable
• Ability to gather data, perform analysis, reproduce, resolve or escalate, and see issues through to closure
• Ability to multi-task and prioritize, switching between working several issues at once
• Ability to work effectively in a team environment to investigate and resolve complex problems as part of a team
• Ability to provide after-hours support work, as required.
• Good communication skills, internally within HPE and externally with customers, both verbal and written

Job Conditions:

• Rotation of on-call duties with other staff to provide 24x7 coverage
• Occasional travel for training or to assist with installations or support remote systems

We offer:

• A competitive salary and extensive social benefits.
• Diverse and dynamic work environment.
• Work-life balance and support for career development.
• An amazing life inside the element! Want to know more about it?

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HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT and Affirmative Action employer. We are committed to diversity and building a team that represents a variety of backgrounds, perspectives, and skills. We do not discriminate and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global diverse team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together.

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Accountability, Accountability, Active Learning (Inactive), Active Listening, Administrative Procedures, Agile Methodology, Agile Scrum Development, Bias, Business, Coaching, Company Policies, Creativity, Critical Thinking, Data Analysis Management, Data Collection Management (Inactive), Deliverables Management, Design, Design Thinking, Document Controls, Empathy, External Customers, File Maintenance, Follow-Through, Group Problem Solving, Growth Mindset {+ 5 more}

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Diversity, Inclusion & Belonging

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

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Job:

Engineering Services

Job Level:

Specialist

States with Pay Range Requirement

The expected salary/wage range for a U.S.-based hire filling this position is provided below. Actual offer may vary from this range based upon geographic location, work experience, education/training, and/or skill level. If this is a sales role, then the listed salary range reflects combined base salary and target-level sales compensation pay. If this is a non-sales role, then the listed salary range reflects base salary only. Variable incentives may also be offered. Information about employee benefits offered can be found at https://myhperewards.com/main/new-hire-enrollment.html.

USD Annual Salary: $86,000.00 - $198,000.00

Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories. .