Technical lead - Citrix and Virtualization
Zerto
This role has been designed as ‘Hybrid’ with an expectation that you will work on average 2-3 days per week from an HPE office.
Who We Are:
Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.
Job Description:
The Technical Lead is responsible for providing IT system administration and operation tasks for enterprise customers, mentoring and training on other team members and scoping service solutions. He/she is responsible for supporting the successful transitioning of new or changed services into operations.
He/she is the interface between the remote data center delivery teams and the customers within managed service environment, coordinates technical activities within the delivery projects, and collaborates intensively with the respective internal and external partners – account managers, delivery managers, customers, service architects, transition managers and team members.
How you'll make your mark:
Apply broad technical skills to operate within remote data center service management team
Handle complex technical cases and requests
Deliver strategic account support
Coordinate technical activities for one or more customers
Act as a consultant in service delivery and certain technology or application
Drive and govern all contract defined ITIL practices and be the interface person towards customer and delivery engine
Act as HPE Change and Problem Coordinator and attend Customer Change Advisory Board (CAB)
Mentor and assist team members on complex situations (incidents, problems, changes, escalations etc)
Participate in the design of support solutions
Assist local account teams or project managers in solution planning, delivering, and managing complex support solutions
Lead customer expectation management as part of escalation process
Manage technical knowledge transfer and maintain training plans
Support or lead service transition projects
Customize solutions for our customers in the domain of application availability, performance monitoring and reporting and IT Service Management (ITSM) and drive their implementation.
Conduct internal trainings
Lead all type of internal projects
Use improvement methodologies, lead, participate and support quality improvement initiatives.
About you:
Bachelor/Master degree
Professional experience: over 7 years of professional experience in the IT support or relevant experience
IT Service Management (ITIL)
Fluent in English language
Solid level of expertise in Citrix:
Experience in managing Citrix Virtual Apps and Desktops via Citrix Cloud and On-Premise
Excellent knowledge in Citrix Storefront, License Server, Director, WEM, NetScaler, ADM
Excellent knowledge in PVS technology.
Experience in publishing third party applications.
-Eperience with FS Logix
Knowledge and experience with VMWare Horizon, VMware (vSphere, NSX, vSAN), ESXi, XenServer.
Experience with LDAP and directory services, application servers and network infrastructure
Experience with industry IT infrastructure monitoring tools and solutions
Any additional experience with Microsoft products is an advantage
Excellent technical and analytical skills
Excellent communication skills
Ability to isolate and solve complex problems
Ability to interact with people (customer and internal HPE) at all levels, across all geographic regions
Time management skills and working with tough deadlines.
#LI-Hybrid
Additional Skills:
What We Can Offer You:
Health & Wellbeing
We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.
Personal & Professional Development
We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.
Diversity, Inclusion & Belonging
We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.
Let's Stay Connected:
Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE.
Job:
ServicesJob Level:
Expert
HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT and Affirmative Action employer. We are committed to diversity and building a team that represents a variety of backgrounds, perspectives, and skills. We do not discriminate and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global diverse team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity.
Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.
HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.