Hybrid Cloud Support Engineer

This role has been designed as ‘Hybrid’ with an expectation that you will work on average 2-3 days per week from an HPE office.

Job Description:

Junior Hybrid Cloud Support Engineer

HPE makes Hybrid IT simple. HPE helps customers to design the right mix of Hybrid IT to serve their unique needs. We bring next-generation infrastructure that uses intelligent software to simplify and accelerate the delivery of new apps, services, and business insights. Providing customers with new ways to deliver and manage IT on-premises and in the cloud.

At HPE we believe in bold moves, the power of “Yes we can”, and being a force for good. Our work thrives on differences, fuelling creativity to give our customers all they deserve. But our work is far from over. In fact, we continuously push for better. We empower our team members to make an impact on our business and in the world while fostering a culture that is unconditionally inclusive. Whether you’re looking for an internship or to start your professional career, at HPE you’ll be in a position to create and collaborate on projects that challenge and inspire you.

You will interact with high-profile industry clients on a day-to-day basis. The ideal candidate should have a minimum of 1 year IT experience and exposure or an interest in cloud technologies (especially Azure and AWS).

DUTIES:

• Delivery of high-quality remote support on a range of technical incidents and problems across the client base
• Responding appropriately to, and effectively resolving, customer incidents, queries or complaints.
• You will be troubleshooting, installing, maintaining and supporting a wide range of SME IT systems
• You will have a ‘hands on’ problem solving approach; solving problems within strict SLA timeframes
• Work on cases remotely via phone, email and Internet
• Hardware, software, desktop, network and infrastructure support
• Take ownership of incidents assigned to you and manage them through to resolution.
• Ability to work in a structured manner predominantly, and when required be reactive (all hands to the pump during major incidents)
• Ensuring SLA’s are met; time to respond, time to resolve and first-time-fix.
• Application troubleshooting

REQUIREMENTS:

• 1 year experience providing IT Support in an enterprise environment
• 1 year experience working with Public Cloud (Azure, AWS, GCP)
• Excellent communication and interpersonal skills
• Experience supporting Microsoft Exchange, Office 365, Active Directory, Microsoft Server, Azure
• Formal IT qualification, ideally MCSE/MCITP or multiple MCPs massively advantageous but not a deal breaker
• ITIL foundation certification
• Fluent English

ATTRIBUTES:

• Process-focussed
• Excellent technical ability in one or more key virtual team areas
• Very good technical understanding of current leading technologies, suppliers, and industry terminology
• Able to prioritise under pressure and work to deadlines
• Excellent Decision making, judgement, planning and, organisation skills
• Flexible, calm, and approachable, ‘can do’ attitude
• Solid customer relations skills to understand client/client representatives concerns and requirements
• Ability to work well within team, supporting other team members
• Willingness to gain knowledge through mentorship by more senior engineers
• Willingness to gain relevant qualifications and accreditation

Accountability, Accountability, Action Planning, Active Learning (Inactive), Active Listening, Bias, Business Growth, Business Planning, Coaching, Commercial Acumen, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer Experience Strategy, Customer Solutions, Data Analysis Management, Data Collection Management (Inactive), Data Controls, Design Thinking, Empathy, Follow-Through, Growth Mindset, Intellectual Curiosity (Inactive), Long Term Planning, Managing Ambiguity {+ 5 more}

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Diversity, Inclusion & Belonging

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

#southafrica

#globalIT, #operations, #technologyandsoftware

Job:

Services

Job Level:

Entry

Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.