Live Chat & Digital Inbound Sales Advisor

This role has been designed as ‘Hybrid’ with an expectation that you will work on average 2-3 days per week from an HPE office.

Job Description:

Live Chat & Digital Inbound Sales Advisor

Responsible for understanding customer requirements and providing guidance & support to new & existing corporate customers who visit HPE.com sites.

How you’ll make your mark:

• Brainstorm with customers and HPE technical specialists to identify and develop solutions for customer’s business requirements.
• Being able to articulate the company’s technology and product portfolio, positioning to both business and technical users.
• Engaged in a presales technical consultancy and advisory role, the consultant will provide assistance and guidance during the process by identifying customer’s requirements.
• Support the customer in defining their needs to recognize new business and lead generation opportunities.

Responsibilities:

• Use customer engagement tools (chat, e-mail, phones, web-forms) to interact and reach out to online customers.
• Provide SME support, in a professional manner, to customers within agreed time frames.
• Position HPE solutions to customers with professionalism and enthusiasm to generate leads.
• Comply with all HPE web standards, processes and tools.
• Actively participate in various internal technology forums and other technology sources to gather information on current products and position them to customers as and when required.

About you:

• Excellent communication and grammar skills (written and verbal) in English
• Fluent in English.
• Sales experience or customer service skills desired
• Strong organizational, time management, and planning skills.
• Ability to multi-task and stay focused in high-pressure situations.
• Knowledge and understanding of customer conversational experience principles.
• Basic knowledge of web or digital marketing principles.

#LI-Hybrid

Accountability, Accountability, Action Planning, Active Learning (Inactive), Active Listening, Bias, Business, Business Planning, Coaching, Commercial Acumen, Computer Literacy, Creativity, Critical Thinking, Customer Insights, Data Analysis Management, Data Collection Management (Inactive), Data Controls, Design Thinking, Empathy, Follow-Through, Growth Mindset, Intellectual Curiosity (Inactive), Long Term Planning, Managing Ambiguity, Market Analysis {+ 5 more}

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Diversity, Inclusion & Belonging

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

#mexico

#marketing

Job:

Marketing

Job Level:

Entry

Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.