People Care Advisor
Zerto
This role has been designed as ‘Hybrid’ with an expectation that you will work on average 2-3 days per week from an HPE office.
Who We Are:
Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.
Job Description:
The Opportunity:
With the integration of one of the most innovative and competitive organizations in the networking industry, the Human Resources organization foresees an increased need for an agile, high-intensity and time-sensitive support during the critical early stages of team members assimilation of the HPE ecosystem.
The Juniper Hypercare Support model aims to develop a holistic framework that assists Team Members and People Leaders during this critical adoption process of the HPE culture, values and benefits with a fully dedicated and engaged HR team.
The Role:
The Juniper Hypercare Advisor will help team members to navigate through the HPE Ecosystem, which include all global functions, HR information package and organizational values. This guidance aims to resolve all-Juniper questions on an integrated solutions, quickly and accurately.
This role’s main purpose is to provide advisory to onboarding team members and people leaders on all the benefits, features, information and documentation available in HPE to have an efficient and smooth transition from the Juniper to the HPE Ecosystem. The Juniper Hypercare Advisor will also bypass multiple touchpoints to get an efficient & agile resolution of their questions, as well as a deep understanding of the existing HPE guidelines, structure and core values.
Key Responsibilities:
Promoter and linkage of all front-end service (HR, Payroll, GRE, EHS, IT & GP)
Live Chat and Case Management (Only Juniper integration scope)
Identify trending topics and review with the service leaders to create proactive solutions that improve the service experience
Reports system malfunctions and process/knowledge gaps
SFDC AskHR Tier2 Support owner
OneHR & Cross-function communicator and coordinator
Program Management of cross-function improvement initiatives
Assists with analytical and administrative support tasks for priority projects
Resolves support cases with front-desk dependencies and moderate complexity that are not answered immediately through service centers
Juniper Regional Escalation point of contact.
About you:
Bachelor's degree or equivalent experience.
Typically, 0-3 years related experience in compensation, benefits, finance, HPE front-desk services, or human resources.
Note:
If you have less than two years, application to this requisition is available with proven HR, Customer and Hypercare support expertise and project participation.
Knowledgeable of the HPE culture, process, and program guidelines.
Experience supporting HPE global programs and directly working with designated program leads.
Able to understand data, KPI and critical operational support metrics.
An out-of-the-box mindset that does not hesitate to challenge the status quo.
Passion for customer experience and ambassador of success stories.
Committed to delivering a top-notch experience.
Bonus points if you are:
An experienced AskHR Agent
Passionate and curious about all aspects of the business, creating solutions and bringing proposals to the table.
A communicator that connects all the dots when others can not, simplifying complex issues and negotiations.
HR Programs/Initiatives SME
We offer:
A competitive salary and extensive social benefits
Work-life balance.
A hybrid-work environment focused on flexibility and trust.
A new integrated experience and network across HPE functions.
Collaborate in the first pilot of the multi-service support model.
A skill-based career plan.
An amazing life inside the element! Want to know more about it?
Additional Skills:
What We Can Offer You:
Health & Wellbeing
We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.
Personal & Professional Development
We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.
Diversity, Inclusion & Belonging
We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.
Let's Stay Connected:
Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE.
Job:
Human ResourcesJob Level:
Entry
HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT and Affirmative Action employer. We are committed to diversity and building a team that represents a variety of backgrounds, perspectives, and skills. We do not discriminate and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global diverse team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity.
Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.
HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.