Finance Intern

This role has been designed as ‘Hybrid’ with an expectation that you will work on average 2-3 days per week from an HPE office.

Job Description:

Able to commit minimum 5 months

Internship Start Date : January

Job Description

• Manages and collects on an assigned A/R portfolio across multiple business segments.
• Researches and reconciles customer accounts, using several systems and tools.
• Ensures timely payment of HP receivables and resolution of customer issues preventing payment, and when necessary, negotiates and implements payment solutions within HP's policies and procedures in conjunction with the Credit Analyst.
• Develops and maintains strong working relationships with partners and customers in order to deliver the best total customer experience. Minimize HP's bad debt through early identification of "at risk" receivables.
• Understands and manages system strategies to maximize collection aging goals and Days Sales Outstanding (DSO).

Operational Execution

· Execute daily collections strategies by effectively using collection tool GetPaid

· Complete routine collection calls to determine payment status of accounts

· Establish a sound business relationship with assigned customers

· Set follow up calls and send dunning letters/e-mails/faxes (as needed)

· Prioritize work load to meet performance objectives

· Manage workload with minimal supervision

· Manage a demanding assigned portfolio effectively

· Understand customer infrastructure, processes, and identify appropriate contacts in order to successfully address internal customer issues impacting payment performance

· Identify at-risk customers to Manager and/or Credit

· Perform in position with understanding of company/department polices, procedures, and compliance rules (BU guidelines, AFM, SOX)

· Provide exceptional customer service

· Escalate/engage issues to appropriate internal ownership level (Sales, Credit, Operations and/or Management) within agreed business turn-around-times

· Identify & document customer disputes timely

· Communicate customer issues effectively via defined processes to internal partners (i.e., Order Management, Tax, A/R, Finance and Sales organization)

· Identify root causes of delinquency and recommend or implement a workable solution

· Identify bad debt or disputed receivables to be written off during the month and prepare the business case to be presented to your Manager and DRA (Default and Recovery Analyst) for further processing

· Process refunds to customers per policy

· Minimize rework and improve payment cycle times

Accountability, Accountability, Action Planning, Active Learning (Inactive), Active Listening, Bias, Business, Calendar Management, Coaching, Computer Literacy, Creativity, Critical Thinking, Design Thinking, Empathy, Follow-Through, Group Problem Solving, Growth Mindset, Intellectual Curiosity (Inactive), Long Term Planning, Managing Ambiguity, Office Administration, Policy and procedures, Recordkeeping, Risk Assessment, Service And Support Planning {+ 6 more}

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Diversity, Inclusion & Belonging

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

Job:

Administration

Job Level:

N/A

Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.