Private Cloud Support Specialist - Consultant Technique H/F

This role has been designated as ‘Remote/Teleworker’, which means you will primarily work from home.

Job Description:

As a part of Managed Services support team deliverables, the Engineer is required to have strong Admin, Operate and Manage skills in VMware vSphere and server hardware to provide services for global HPE customers.

Candidate should have a strong customer focus, sensitivity in dealing with diverse cultures, ability to learn and adapt quickly.

Eligibility & Qualification:

• Bachelor’s degree in Engineering (or Equivalent).
• Minimum 7 years of relevant experience in Enterprise Managed Service environment for Tier 2 Engineer.
• Certification on the latest track like VMware VCP/vSAN, ITIL is an advantage.
• Flexible to work in 24/7 support environment.

Technical Skills VMWare:

Advanced skills in the following VMware components:

• Admin, Operate and Manage vSphere Datacenter.
• Experience in ESXi and vCenter upgrades.
• Experience in ESXi command line interface.
• Experience in vCenter HA, DRS, and other cluster features.
• Experience in Virtual Machine operations and configurations.
• Experience in vSphere Performance Monitoring and Performance Chart.
• Experience in vSphere Networking, Standard Switch, Distributed Switch (VDS).
• Experience in vSphere Storage.
• Good understanding of VMware SRM and vSAN.
• Advanced skills in VMware NSX.
• Advanced skills on VMware Cloud Foundation.

Advanced understanding of Linux, DHCP, DNS, Active Directory/LDAP, NFS technologies.

• Expert on one or more infrastructure components - Compute, Storage (iSCSI & FC), Network.
• Understanding of Docker containers.
• Understanding of scripting (Shell, Python, VMware PowerCLI).
• Basic understanding of cloud management tools such as OpsRamp, Logz.io, Aruba Fabric Composer, Morpheus

Key Responsibilities:

• Attend daily standups/scrums.
• Respond to service alerts and take remedial actions.
• Follow Change Management processes and procedures.
• Resolve customer’s issues via telephone, email, or remote sessions.
• Identify and escalate issues in a timely manner to vendor according to process guidelines.
• Lead service restoration/incident resolution during MIs (major incidents).
• Leverage internal technical expertise, including peers, mentors, knowledge base, community forums and other internal tools, to provide the most effective solutions to customer issues.
• Collaborate with other technology teams in diagnosing and isolating the cause of complex issues.
• Maintain quality on case documentation, SLA timeframes and operational metrics.
• Performs within the Productivity Measure of the team (scorecard).
• Handle Problem Management, Post Incident Reviews and RCA.

Soft Skills:

• Excellent communication skills.
• Ability to work in a cross-functional team.
• Understanding of CI/CD and DevOps methodologies.
• Ability to work in a fast-paced, iterative environment.
• Ability to influence and drive change.
• Ability to provide technical leadership.
• English and French speaker

Accountability, Accountability, Action Planning, Active Learning (Inactive), Active Listening, Bias, Business Growth, Business Planning, Coaching, Commercial Acumen, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer Experience Strategy, Customer Solutions, Data Analysis Management, Data Collection Management (Inactive), Data Controls, Design Thinking, Empathy, Follow-Through, Growth Mindset, Intellectual Curiosity (Inactive), Long Term Planning, Managing Ambiguity {+ 5 more}

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Diversity, Inclusion & Belonging

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

Job:

Services

Job Level:

Master

Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.