Compute Engineer L1

This role has been designed as ‘Hybrid’ with an expectation that you will work on average 2-3 days per week from an HPE office.

Job Description:

HPE Operations is our innovative IT services organization. It provides the expertise to advise, integrate, and accelerate our customers’ outcomes from their digital transformation. Our teams collaborate to transform insight into innovation. In today’s fast paced, hybrid IT world, being at business speed means overcoming IT complexity to match the speed of actions to the speed of opportunities. Deploy the right technology to respond quickly to market possibilities. Join us and redefine what’s next for you.

What you’ll do:

- Provide first-level technical support to HPE’s (www.hpe.com) global customers for enterprise server / storage products.

-Remotely diagnosing and resolving hardware / firmware issues, escalating complex cases, and ensuring high customer satisfaction through effective communication and timely resolution of support tickets.

-Work in a 24/7 rotating shift schedule to provide continuous support coverage, including nights, weekends, and holidays.

-Interact with customers and internal as well as external stakeholders to resolve customer’s issues.

-Adapt to varying workloads and manage time effectively to meet support demands.

-Good understanding of Desktop / Laptop (and preferably server / storage) hardware concepts, components and functionality.

-Familiarity with at least one operating system such as Windows Server and Linux.

-Knowledge of basic networking concepts.

-Any server/storage/networking certification will be an added advantage.

-Basic awareness about HPE and our products / services.

What you need to bring:

• Educational Qualification – Bachelor/Masters in technical field or equivalent experience.

• 1 to 2 years’ experience in a customer facing technical support / service role, ideally in desktop / server support.

• Excellent written and verbal communication skills

Accountability, Accountability, Action Planning, Active Learning (Inactive), Active Listening, Bias, Business Growth, Business Planning, Coaching, Commercial Acumen, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer Experience Strategy, Customer Solutions, Data Analysis Management, Data Collection Management (Inactive), Data Controls, Design Thinking, Empathy, Follow-Through, Growth Mindset, Intellectual Curiosity (Inactive), Long Term Planning, Managing Ambiguity {+ 5 more}

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Diversity, Inclusion & Belonging

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

#india

#operations

Job:

Services

Job Level:

Entry

Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.