Junior Security Analyst

This role has been designed as ‘Hybrid’ with an expectation that you will work on average 2-3 days per week from an HPE office.

Job Description:

The Junior Security Analyst is responsible for the monitoring of customers’ IT security environment and is the point of contact for GMS enterprise customers.

How you will make your mark:

• Deliver 24/7 strategic account support by proactively monitoring customer’s security IT environment

• Work with vulnerability and compliance management tools to assess security profiles and react accordingly

• Respond to customers inquiries and triage security alerts within respective SLAs

• Coordinate support activities

• Participate/Drive ITIL based change management, problem management, incident management

• Identify and contribute to projects to improve product support, customer satisfaction and team efficiency

• Communicate effectively with technical and non-technical stakeholders

• Monitor and detect Information Security incidents in real time through centralized monitoring system(s)

• Monitor and analyze network traffic, intrusion attempts, activity logs, and system alerts for trends, anomalies, and potential security breaches from SIEM and other platforms

• Provide resolution following SOPs (Standard Operation Procedures), working closely with end customers and senior engineering staff

• Incident response handling and coordination with Level 1/2/3 teams

• Run, lead, and communicate on active incidents to key stakeholders

• Manage customer expectations; keep customers informed, set, and follow commitments

• Keep precise case documentation and case ownership

About you:

• University degree or in process of obtaining

• Professional experience: at least one year in customer support environment

• Fluent in written and verbal English

• Analytical skills

• Ability to isolate and solve problems and to follow predefined processes

• Excellent communication skills

• Understanding of enterprise computing environments, applications, and TCP/IP networks and protocols

• Knowledge of detecting, responding to, containing, and remediating live security incidents

• Industry IT infrastructure monitoring tools and solutions

• MS Office

#LI-Hybrid

Accountability, Accountability, Action Planning, Active Learning (Inactive), Active Listening, Bias, Business Growth, Business Planning, Coaching, Commercial Acumen, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer Experience Strategy, Customer Solutions, Data Analysis Management, Data Collection Management (Inactive), Data Controls, Design Thinking, Empathy, Follow-Through, Growth Mindset, Intellectual Curiosity (Inactive), Long Term Planning, Managing Ambiguity {+ 5 more}

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Diversity, Inclusion & Belonging

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

#bulgaria

#operations

Job:

Services

Job Level:

Intermediate

Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.