Technical Support Consultant - HPC

This role has been designated as ‘Remote/Teleworker’, which means you will primarily work from home.

Job Description:

In our Business Unit, High Performance Computing (HPC), we focus on cutting edge, high-performance, high-scale customer solutions serving a wide range of industries and end-users.

We are looking for a Technical Support Consultant (HPC) to join us to provide Software support for a prestigious pan-European customer located in Finland.

As a Technical Support Consultant, you will be working as part of a dedicated and high performing HPC team to deliver preventive and reactive support to ensure compliance with the strict SLA (Service Level Agreement) associated with the contract for a world leading exascale supercomputer.

All necessary product training will be provided along with mentoring from colleagues within the site team to enable the successful candidate to provide the level of support required.

Responsibilities:

• Work as part of a dedicated team to deliver support on advanced HPC hardware and software technologies

• Maintain meticulous records of support actions and outcomes within the case management systems

• Ensure compliance with customer rules for change management controls

• Provide a professional and positive approach to the customer in the execution of all duties

• Follow technical escalation procedures to ensure critical issues receive maximum focus

• Occasionally work as part of a wider team to provide support to other customers within EMEA

• Collect and determines data from appropriate sources to assist in determining customer needs and requirements.

• Respond to requests for technical information from internal and external stakeholders.

• Engage in technical problem solving activities across multiple technologies.

Education and Experience required:

• 8+ years of professional experience and a Bachelor of Arts/Science or related discipline, with a minimum of 5 years of experience of HPC systems / Linux Systems

Knowledge and Skills:

• Knowledge and exposure to Linux Operating Systems, Cluster Management Software, Job Scheduling Software, High Speed Networks and Management Networks required

• Competencies in: Storage Systems, Lustre and Kubernetes would be considered a plus

• Possess an analytical approach to problem solving and be fully committed to drive issues to conclusion.

• Excellent communication skills in English, both written and verbal are required

• An ability to stay calm and professional under pressure while working to strict deadlines is essential

• The candidate should be flexible and willing to travel when required (also across the countries).

#LI-hybrid

Accountability, Accountability, Active Learning (Inactive), Active Listening, Bias, Business Growth, Client Expectations Management, Coaching, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer Centric Solutions, Customer Relationship Management (CRM), Design Thinking, Empathy, Follow-Through, Growth Mindset, Information Technology (IT) Infrastructure, Infrastructure as a Service (IaaS), Intellectual Curiosity (Inactive), Long Term Planning, Managing Ambiguity, Process Improvements, Product Services, Relationship Building {+ 5 more}

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Diversity, Inclusion & Belonging

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

Job:

Services

Job Level:

TCP_04

Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.