Live Chat & Inbound Contact Sales Manager

This role has been designed as ‘Hybrid’ with an expectation that you will work on average 2-3 days per week from an HPE office.

Job Description:

In HPE Marketing we articulate and amplify our brand, position and frame our technology to win, engage customers and clients to help solve their challenges and enable our seller and partners. We are a data-driven, digital-first marketing engine that creates the excitement, interest and demand for HPE solutions. Use marketing skills and technologies to aid the development and implementation of an interactive chat strategy to reach online customers and prospects. Drive an intuitive, engaging, relevant and integrated online experience that drives revenues and leads while increasing customer loyalty and building stronger customer relationships. Manage conversational qualification strategies, as well as applying new technologies within chat marketing driving optimization, and expediting execution. Focus may be global, national, regional, sub-regional or local in scope. Ensure online experience align with company’s brand identity and messaging framework.

Applies advanced subject matter knowledge to manage staff activities in solving common and complex business/technical issues within established policies. Manages exempt individual contributors and/or supervisors. Has accountability for results of a major program in terms of cost, direction and people management. Provides guidance on process improvements and recommends changes in alignment with business tactics and strategy for area of responsibility. Plans, manages and monitors operational/tactical activities of Staff. Staff members' work may involve strategic issues. Recruits and supports development of direct staff members. Typically reports to MG2 or Director.
Additional guidance/criteria: Manages and controls activities within a single country or a sub-region which is part of a larger geographical Region; Manages at least 4 employees and typically between 8 and 15 direct reports. Span of Control guidelines may differ from these numbers.

How you´ll make your mark:

• Attract, grow, motivate and maintain talent; build a skilled chat marketing / qualification team.

• Improve interactive and web marketing efficiencies through process, tools and collaboration.

• Create a world-class interactive/web marketing cost structure, operations and execution quality.

• Set or lead interactive/web strategies, policies, standards and direction across the team.

• Design and deliver interactive/web experiences that result in significant and measurable improvements in understanding, conversion and revenue.

• Contribute to the development and adoption of innovative interactive/web principles and ideas across the team.

• Expected to contribute as a business leader, advising senior-level management on critical interactive/web marketing elements.

• Champion and drive adoption of chat strategies and methods.

• Typically manages chat marketing across a region or large country.

• Interacts with senior executives within the business group or function and equivalent level managers across functions and region concerning matters of significance to the company.

• Represents the company in matters of importance to the corporation, business group or function related to interactive/web marketing.

• Makes strategic decisions which may have broad and significant impact within a business group or across a region without direction from higher level management.

• Major impact on the online customer experience.

About you:

• BA or BS in Business, Marketing or Communications.

• 7+ years of experience in interactive marketing management.

• Experience in designing online customer experiences

• Fluency in local language and English.

• Advanced knowledge in interactive marketing, web marketing and/or ecommerce.

• Knowledge and experience in two or more interactive techniques: chat marketing, or digital marketing.

• Proven experience leading, driving and measuring teams toward common goal.

• High levels of tact and diplomacy.

• Consultative skills.

• Agency and budget management.

• Excellent writing, editing and oral communications skills.

• Ability to interact with all levels of the company top to bottom, including most senior company management.

#LI-Hybrid

Accountability, Accountability, Action Planning, Active Learning (Inactive), Active Listening, Bias, Business, Business Planning, Coaching, Commercial Acumen, Computer Literacy, Creativity, Critical Thinking, Customer Insights, Data Analysis Management, Data Collection Management (Inactive), Data Controls, Design Thinking, Empathy, Follow-Through, Growth Mindset, Intellectual Curiosity (Inactive), Long Term Planning, Managing Ambiguity, Market Analysis {+ 5 more}

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Diversity, Inclusion & Belonging

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

#romania

#marketing

Job:

Marketing

Job Level:

Manager_1

Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.