Graduate Supplier Performance Manager

This role has been designed as ‘’Onsite’ with an expectation that you will primarily work from an HPE office.

Job Description:

Who We Are:

At HPE, our team members search beyond customers' needs today to accelerate what’s next and make a difference — for others, our company, and the planet. Our customers turn to us because we are positive, empathetic and enterprising. We embrace opportunities to accelerate this transformation across data, connectivity, cloud and security. And together we make what was once thought impossible, possible.

That’s why we not only give you the space to grow into the professional you want to be, but we also embrace who you are and where you come from. We also value the flexibility and autonomy to balance work and personal needs in a way that works best for you.

What you’ll do:

• Manage quality of services delivered by the supplier. Delivered services includes installations of new servers and switches, or replacement of faulty part (processor, memory module,…) in broken servers and switches.
• Responsible for the Supplier’s service delivery performance and daily interaction and cooperation with other HPE teams within the Support organization and with the Supplier’s Service Delivery Manager. It can cover single or multiple countries
• Monitors daily activity (e.g., support tickets) dispatched to Supplier using internal HPE tools and dashboards.
• Assures, that supplier’s engineer who performed service also reports all the work done properly (start & end time, repair and delay codes, proper summary description of performed activity).
• Analyse weekly and monthly reports, by identifying tickets, where Supplier repaired or installed device after the requested time (deadline).
• Propose and drive corrective actions to eliminate such similar missed repairs in the future.
• On monthly basis to prepare and present internally the Supplier’s performance.
• Participate in internal team meetings and external ones (with Supplier), if required.
• Communicate with external HPE Suppliers and Customers, if needed
• Have ability to develop yourself in wide areas of expertise, by having access to exceptional training materials and knowledgeable colleagues.
• Get opportunity to understand how the business and relationship works in-between the biggest worldwide companies, who are HPE’s customers.
• Possibility to practice your other language then English, as the team covers Suppliers located and operating in whole Europe.

What you’ll need:

• Bachelor or Master’s degree completed in the last year OR recently. We encourage any field of study to apply!
• Very good communication, negotiation and influencing skills
• Excellent analysing and organizational skills
• Ability to make quick and informed decisions
• Proactive and able to work under pressure
• Ability to operate effectively within a virtual (cross-cultural) team
• Customer oriented attitude
• Experience and literacy in MS Office products - Word, Excel, PowerPoint, SharePoint,
• Excellent communications skills in English

What we’d prefer you bring:

• Analytical thinking with ability to identify and understand key data in reports (Excel)
• ITIL process knowledge
• Project management fundamentals
• Good/excellent communication skills in another European language OR Proficiency in another language would be considered an advantage
• Automation experience

Start date: Summer 2025

#graduates

#Bulgaria

Accountability, Accountability, Action Planning, Active Learning (Inactive), Active Listening, Bias, Change Management, Coaching, Creativity, Critical Thinking, Cross-Functional Teamwork, Data Collection Management (Inactive), Deadline Management, Design Thinking, Empathy, Follow-Through, Growth Mindset, Intellectual Curiosity (Inactive), Long Term Planning, Managing Ambiguity, Process Improvements, Project and Program Management (Inactive), Project Management Tools, Quality Improvement Processes, Relationship Building {+ 4 more}

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Diversity, Inclusion & Belonging

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

#bulgaria

#grads, #operations

Job:

Services

Job Level:

Entry

Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.