Customer Account Specialist

This role has been designed as ‘’Onsite’ with an expectation that you will primarily work from an HPE office.

Job Description:

Collection & Delinquency Management

• Prepare monthly collection strategies and establish action plan to meet/exceed metrics
• Report progress during AR review meetings and effectively forecast month-end metric results
• Manage collection balances per Customer
• Target Open A/R > 30, 60, 90,180 days
• Timely monitoring of Bank Guarantee renewals and collection of original Bank Guarantee at the Bank counters as required
• Ensure Cash Allocation & Suspense management are managed timely and accordingly to policies and procedures
• Document all collection activities in required applications

Deliver customer experience within the lifecycle processes

• Service requests of customers through different access channels (email, phone, post, customer portal)
• Build and maintain strong internal and external customer relationships including higher management within customers’ organization.
• Demonstrate understanding of customer infrastructure, processes, and key customer contacts
• Support Total Customer Experience

Team Collaboration

• Communicate/escalate to CRM (Customer Relationship Manager) any customer changes quickly, consistently and effectively
• Collaborate and engage with team members providing valuable input for customer projects/solutions
• May act as a team or project leader validating deliverables and team decision making processes
• Works on problems / projects of moderately complex scope. Exercises independent judgment within defined practices and procedures to determine appropriate action.
• Provides guidance and leadership to all colleagues
• Proficient and compliant to internal processes and policies
• Demonstrate sound judgment, prompt follow-up, and timely escalations
• Escalate disputes and non-responsiveness effectively and timely
• Proactive interaction and collaboration with various internal and external stakeholders

Others:

• Typically a Bachelor's degree or equivalent experience and 2-4 years related experience or Master's degree and up to two years experience.
• Experienced in a customer support or collection position in a service or end-user support environment.
• Can meet customers for collection.
• Strong negotiation skills.
• A good command of English & Thai in writing and speaking.
• Basic knowledge about finance and accounting will be an advantage to have.

Accountability, Accountability, Action Planning, Active Learning (Inactive), Active Listening, Bias, Business Growth, Business Planning, Coaching, Commercial Acumen, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer Experience Strategy, Customer Relationship Management (CRM), Data Analysis Management, Data Collection Management (Inactive), Data Controls, Design Thinking, Empathy, Follow-Through, Growth Mindset, Intellectual Curiosity (Inactive), Long Term Planning, Managing Ambiguity {+ 6 more}

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

#thailand

Job:

Services

Job Level:

Intermediate

Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.