Senior Resident Engineer – Service Provider Customer

This role has been designed as ‘Hybrid’ with an expectation that you will work on average 2 days per week from an HPE office.

Job Description:

Job Family Definition:

The job family spans across multiple engineering disciplines. Work consists of designing, developing, analyzing, troubleshooting and debugging systems, software and solutions for research and/or research development of product, services, and solutions for HPE’s portfolio. Requires a broad knowledge and application of engineering disciplines, methodologies and tools.

Job Family Definition for Executive Levels only: Directs and manages a diverse team of engineering professionals performing research, development, design and/or implementation of products, services, solutions for the company’s portfolio. Responsible for creating and communicating technical strategy within the organization and/or across the function.

Management Level Definition:

Contributions include applying developed subject matter expertise to solve common and sometimes complex technical problems and recommending alternatives where necessary. Might act as project lead and provide assistance to lower level professionals. Exercises independent judgment and consults with others to determine best method for accomplishing work and achieving objectives.

Resident Engineer position is part of HPE Global Delivery Services team for one of the major Cloud service providers. This position is a highly technical role, providing post-sales support of HPE Network Products. The Resident Engineer will be required to develop and maintain expertise on the products deployed or to be deployed within the Customer’s network. This role requires close integration of efforts between Services, Development Engineering, Product Management and Sales.

This is a full-time position that requires some schedule flexibility to effectively interface with global colleagues.

What you need to bring:

• Hold design and information-gathering workshops with the Customer to understand the Customer’s existing network design.
• Identifies, researches, and resolves technical problems of a diverse scope, where analysis of data requires evaluation of identifiable factors. Exercises good judgment in selecting methods and techniques for obtaining solutions.
• Assist to customer/partner for troubleshooting the network’s design and architecture issues, analysing network and device configurations.
• Works internally with HPE SE and Engineering team to relay & drive functionality requirements specific to customer environment.
• Works closely with other resident engineers, customer and HPE Technical Assistance Centre to optimize network. Acts as a customer technical liaison for HPE Networks support and development teams.
• Testing product features and functionality to provide solution post implementation to meet design requirement.
• Providing deployment guidance to ensure that implementations are consistent with design specifications.
• Applying extensive industry experience to improve network performance and proactively analyse potential enhancements. Evaluating technical specifications for interoperability.
• Assists customer/Partner in the development and testing of new features and solutions.
• Networks with senior internal and external personnel in own area of expertise to expand knowledge base.
• Hold discussions on customer requirements and assist them on network problems, design needs and the workarounds/solutions that are being tried.
• Hold technology workshops with the Customer to discuss equipment and network problems, and to provide case status updates, including the reasons for any problems encountered and the workarounds/solutions that are being tried.
• Document network design requirement and update design document time to time.
• Validation of MOP’s and assisting partner and customer during migration/implementation.
• Adhere to HPE process and provide best practices to help customer optimize/design network with worldwide trend/solutions.
• Proactive alerts on security threats, compliances, bulletins & procedures.

What you'll do:

• Bachelor degree in engineering with 8+ of experience with relevant network troubleshooting experience. Proven experience in designing and managing large service Provider networks.
• Strong influencing skills, design, consultation, and presentation experience directly related to operational experience.
• Understand Service provider core & edge network, Troubleshoot complicated hardware and software issues, replicate customer environments and network problems in the lab.
• Good Junos skills and understanding of product architectures.
• Good Service Provider background, large Enterprise/ISP network design & solution provider skills
• The ability to work independently and to function in a team environment.
• Strong customer interface and presentation skills.
• Effective communication and teamwork skills as the role works with many organizations within HPE as well as with the customer.
• Effective written communications as the status of Design projects and network problems must be regularly communicated.
• Demonstrated ability to manage multiple projects and work calmly under pressure.
• Excellent knowledge of TCP/IP fundamentals
• Strong on Routing protocols & MPLS knowledge e.g. ISIS, OSPF, BGP, RSVP, LDP, IPv6 & Routing Policies, 6VPE/PE
• Understanding on VPN technologies (e.g. L2VPN, L3VPN, VPLS)
• Layer 2 protocols and technologies such as POS and Ethernet
• Strong knowledge on Class of service, HQOS
• Certifications – JNCIP/JNCIE or CCNP/CCIE is a strong plus.
• Hands-on knowledge on HPE Hardware: MX, QFX, PTX, SRX series is a strong plus.
• Strong communication, presentation and interpersonal skills.

Other expectations and capabilities:

• Analyse Information - Gathers and analyses the most critical information needed to understand problems. Analyses problems and issues from different points of view, breaks down problems into manageable components and determines root causes.
• Demonstrate Professional Judgment - Applies accurate logic and common sense in coming to conclusions, recognizes the implications and risks of actions and decisions. Makes timely decisions on problems/issues requiring immediate attention and chooses courses of action that are uniform with policies, procedures, and rules.
• Understand Quantitative Data – Demonstrates an understanding of the use and interpretation of key quantitative/financial measures. Uses quantitative information to draw accurate conclusions and guide actions.
• Address Customer Needs - Asks questions and seek feedback from customers to accurately identify customer requirements, expectations and needs. Addresses customer needs by involving the right people (resources) at the right time and periodical follow ups.
• Achieve Expected Results - Shows strong commitment to achieving meaningful results. Takes timely action to address important issues.
• Support Performance Improvement - Ensures that outputs, products and services are of high quality. Identifying and suggesting processes and practice improvement ideas through appropriate metrics and data.
• Build Relationships - Builds good rapport with people throughout the organization. Relates to others in an accepting, positive and respectful manner, regardless of their organizational level, personality, or background.
• Demonstrate Integrity - Sincere and acts in accordance with stated policies and practices and completes related training.
• Adapt and Learn - Demonstrates adaptability to changing needs, priorities or opportunities, recovers quickly from setbacks and willing to incorporate feedback.

Cloud Architectures, Cross Domain Knowledge, Design Thinking, Development Fundamentals, DevOps, Distributed Computing, Microservices Fluency, Full Stack Development, Security-First Mindset, User Experience (UX)

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

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Job:

Engineering

Job Level:

TCP_03

Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.