Resident Engineer

This role has been designed as ‘’Onsite’ with an expectation that you will primarily work from an HPE office.

Job Description:

Job Family Definition:

Within the family there is a range of technical and managerial customer on-site functions. The family of jobs is focused on managing the onsite delivering of software services, pre-sales, post-sales or service delivery support, installation and configuration for customer environments. The jobs solve various business systems, networking and applications problems for standard industry servers, specialized or complex clustered environments. Deliver reactive and proactive activities according to Service Level Agreement to ensure customer satisfaction and loyalty. Provides direct post-sales systems on site technical support for reactive and proactive customers. Each position maintains a high level of customer satisfaction by ensuring clear business and technical solution alignment, clarifying customer needs and ensuring that they are met. Jobs are responsible for company Total Customer Experience as well as the revenue growth, profitability, and account retention.

Management Level Definition:

Applies advanced subject matter knowledge to solve complex business issues and is regarded as a subject matter expert. Frequently contributes to the development of new ideas and methods. Works on complex problems where analysis of situations or data requires an in-depth evaluation of multiple factors. Leads and/or provides expertise to functional project teams and may participate in cross-functional initiatives. Acts as an expert providing direction and guidance to process improvements and establishing policies. Frequently represents the organization to external customers/clients. Exercises significant independent judgment to determine best method for accomplishing work and achieving objectives. May provide mentoring and guidance to lower level employees.

The Resident Engineer will be required to develop and maintain an expertise on the products deployed within the customer’s network and provide mentoring on Juniper solutions.

The candidate will need to demonstrate a proven track of experience in the Resident Engineering environment. This is a senior role, and the candidate must be able to work on its own, under live network environment pressure.

Responsibilities

In the frame of the Operational & Technical support to the customer, the Resident Engineer will carry out activities in the following typical key areas:

• Design Validation and Verification testing
• Interoperability testing, multi-vendor
• Acceptance testing of new software releases
• Adaptation of test cases for automated testing
• Consulting services for new features and technologies
• Implementation support
• Knowledge Transfer to customer staff
• Troubleshooting/fault finding and supporting operations
• Operational assistance (customer NOC)
• Software Versioning Review
• Analyzing network configurations
• Assisting with network inventory tracking and management
• Testing Juniper Networks product features and functionality
• Providing regular updates on work in progress and current issues
• Developing network and equipment operating procedures
• Assisting in the ongoing definition of Key Performance Indicators (KPIs) for the network and services
• Opening and helping drive Juniper TAC cases through to problem resolution
• Producing written summary reports of the status of equipment and network problems, plus pertinent technical documentation, as requested by the customer
• Holding technology workshops with the customer to discuss equipment and network problems and provide the reasons for problems encountered and the workarounds and/or solutions that are being tried
• Training the customer’s implementation and support personnel to configure and operate Juniper Networks products and best practices
• Assisting the customer to develop Network Operating and Equipment Operating Procedures. The RE may also need to develop secondary skills in other products in the Juniper portfolio
• Serving as a central point of contact between the customer, Account Team, Juniper Technical Assistance Centre (JTAC), Engineering, Product Line Management (PLM) and Customer Services
• Being part of the customer’s operating team for maintenance windows, supporting software upgrades and migrations

Education and Experience

• 5-year+ experience providing implementation and technical support of networking products (routers and switches) in WAN and LAN environments.

The ideal candidate for this role must be able to demonstrate the following credentials: A detailed understanding of the protocols surrounding IP service provider networks. These skills should include:

• TCP/IP fundamentals IP sub-netting and super-netting and hierarchical routing principles Routing protocol operation (OSPF, IS-IS, BGP, MPLS, RSVP, IPv6, Segment Routing and BGP) Routing policies at BGP peering points VPNs and the associated tunneling technologies (L2TP, MPLS, etc.)
• Detailed technical experience in the installation and operation of switches and IP routers. This includes hands-on operation of management tools and network analyzers
• Strong experience in troubleshooting complex issues both at the device-level and network-level, in a multi-vendor environment. Able to isolate and identify configuration and product issues
• Comprehensive understanding of new WAN architectures including for segment routing SRv6
• Understanding of multicast protocols and implementation of IPTV services over an IP infrastructure
• Comprehensive understanding of Broadband Networks Gateway (BNG) using protocols such as PPPoE and RADIUS as well as a fundamental understanding of Quality of Service (QoS) and Pseudowire Headend Termination (PWHT)
• Experience in managing and configuring Juniper MX or comparable BNG platforms is a plus
• Previous experience with Juniper Networks products (ACX, MX, PTX, EX, QFX, SRX devices) and JUNOS software
• Comfortable with Linux or other UNIX implementations, with scripting skills
• Strong Interpersonal skills. Ability to work in a diverse, multicultural team
• Strong organizational and time-management skills. Ability to work efficiently on multiple projects and under pressure
• Strong communications skills, ability to clearly articulate findings in written and verbal communications targeting different audiences: technical and non-technical, staff and management

Preferred Qualifications

• Juniper Networks Technical Certifications: JNCIP or JNCIE
• Previous experience in network installation and deployment with ACX, MX, EX, QFX, PTX, SRX in a Service Provider or large enterprise environment

Cloud Architectures, Cross Domain Knowledge, Design Thinking, Development Fundamentals, DevOps, Distributed Computing, Microservices Fluency, Full Stack Development, Security-First Mindset, User Experience (UX)

Accountability, Accountability, Active Learning, Active Listening, Bias, Business Growth, Change Management, Client Expectations Management, Coaching, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer Centric Solutions, Customer Experience (CX), Customer Feedback, Customer Lifetime Value, Customer Relationship Management (CRM), Design Thinking, Empathy, Follow-Through, Growth Mindset, Infrastructure as a Service (IaaS), Intellectual Curiosity (Inactive), Long Term Planning, Managing Ambiguity {+ 5 more}

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

Job:

Services

Job Level:

Expert

Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.