Senior Wireless Technical Support Engineer
Zerto
This role has been designed as ‘Hybrid’ with an expectation that you will work on average 2 days per week from an HPE office.
Who We Are:
Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.
Job Description:
Join HPE and help redefine what’s possible in networking.
We’re not just building networks — we’re creating the ones our customers deserve. If you’re passionate about solving complex problems, working with cutting-edge tech, and making customers wildly successful, this is your opportunity. We’re forming a new team focused on Enterprise Wireless and Wired Networks, with potential for growth into a future leadership role.
Responsibilities
Triage and resolve customer support escalations
Deliver fast, high-quality responses and experiences
Build and maintain Layer 2/3 network testbeds
Reproduce customer issues and file bug tickets
Analyze logs and identify root causes
Collaborate with developers to drive solutions
Provide updates in meetings and discussions
Experience
Strong Layer 2/3 Networking knowledge
Familiarity with 802.11 Wi-Fi standards
Juniper Router & Switch certifications (a plus)
BA/BS/MS in EECS or related field
5–8 years of hands-on experience
U.S. (Citizenship required due to federal export-control regulations)
Location is San Jose, CA – relocation is open to be discussed
#unitedstates #LI-Hybrid #junipercertification #networking #layer2 #layer3 #802.11wifistandards #enterprisewireless #enterprisewired #networks #engineer #triage #escalation #obsessivecustomerservice #CA
Additional Skills:
What We Can Offer You:
Health & Wellbeing
We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.
Personal & Professional Development
We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.
Unconditional Inclusion
We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.
Let's Stay Connected:
Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE.
Job:
EngineeringJob Level:
TCP_04
States with Pay Range Requirement
The expected salary/wage range for a U.S.-based hire filling this position is provided below. Actual offer may vary from this range based upon geographic location, work experience, education/training, and/or skill level. If this is a sales role, then the listed salary range reflects combined base salary and target-level sales compensation pay. If this is a non-sales role, then the listed salary range reflects base salary only. Variable incentives may also be offered. Information about employee benefits offered can be found at https://myhperewards.com/main/new-hire-enrollment.html.
USD Annual Salary: $101,900.00 - $234,500.00HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity.
Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.
HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.