Hyperconverged Infrastructure (HCI) Specialist

This role has been designed as ‘Hybrid’ with an expectation that you will work on average 2 days per week from an HPE office.

Job Description:

HPE Operations is our innovative IT services organization. It provides the expertise to advise, integrate, and accelerate our customers’ outcomes from their digital transformation. Our teams collaborate to transform insight into innovation. In today’s fast paced, hybrid IT world, being at business speed means overcoming IT complexity to match the speed of actions to the speed of opportunities. Deploy the right technology to respond quickly to market possibilities. Join us and redefine what’s next for you.

We are seeking a skilled L2 Hyper-Converged Infrastructure (HCI) and Linux Operations Engineer to support and maintain hyper-converged infrastructure platforms and Linux environments. The ideal candidate will handle day-to-day operations, troubleshoot moderately complex issues, and collaborate with L3 engineers and other IT teams to ensure system reliability and performance. This role requires a solid technical foundation in VMware, Nutanix, VxRail, HPE Simplivity, and Linux systems, along with excellent communication skills to provide responsive support and contribute to ongoing infrastructure improvements.

What you'll do:

Infrastructure Support and Maintenance:

• Assist in the implementation, configuration, and maintenance of Simplivity, Nutanix, VxRail, and Linux environments based on established designs and best practices.
• Perform routine checks and maintenance on virtualization platforms, Linux systems, storage, and networking components to ensure smooth operations.

Troubleshooting and Incident Resolution:

• Troubleshoot and resolve moderately complex issues related to hyper-converged infrastructure (HCI), Linux servers, VMware ESXi, vSphere, and vCenter.
• Investigate and resolve incidents related to storage, networking, plugins, and Linux system performance under the ITIL Incident Management process.
• Escalate unresolved or complex issues to L3 engineers, providing detailed documentation of findings and actions taken.

System Monitoring and Optimization:

• Monitor HCI and Linux environments using tools like VMware vCenter, Nutanix Prism, or Linux system monitoring utilities to proactively identify performance bottlenecks or potential issues.
• Conduct basic performance tuning and optimization for Linux servers, virtualization platforms, and HCI components.

Configuration and Integration Assistance:

• Assist with configuring and integrating HCI solutions such as Simplivity, Nutanix, and VxRail with third-party backup, disaster recovery, and monitoring systems.
• Support basic Linux system configurations, including user management, file system structures, and network settings.

Collaboration and Communication:

• Collaborate with L3 engineers, network, security, and application teams to ensure seamless operation and integration of infrastructure components.
• Provide responsive technical support to end-users and teams, ensuring timely resolution of requests and incidents.

Documentation and Reporting:

• Maintain documentation related to HCI and Linux infrastructure, including standard operating procedures, troubleshooting steps, and system configurations.
• Provide periodic reports on system performance and incident resolution activities.

Compliance and Security:

• Ensure adherence to established security practices and compliance standards for HCI and Linux environments.
• Follow change management processes to implement infrastructure updates and changes safely.

Continuous Learning:

• Stay updated on basic industry trends and developments in hyper-converged infrastructure and Linux technologies.
• Participate in training sessions or certifications to improve technical knowledge and skills.

What you need to bring:

• Working knowledge of VMware ESXi, vSphere, and vCenter, particularly in troubleshooting storage, networking, and plugin-related issues.

• Proficiency in Linux system administration, including basic file system management, user management, performance monitoring, and network configuration.
• Familiarity with HCI platforms such as Dell VxRail, Nutanix AHV/AOS, and HPE Simplivity.
• Ability to identify and resolve moderately complex technical issues and escalate more advanced problems to L3 engineers as needed.
• Strong communication skills to collaborate with cross-functional teams and provide end-user support effectively.

Certification:

• ITIL
• VMware Certified Professional (VCP)
• Nutanix Certified Professional (NCP)
• Dell EMC VxRail : D-VXR-DY-01 or D-VXR-OE-23
• Linux Certification

Accountability, Accountability, Action Planning, Active Learning, Active Listening, Bias, Business Growth, Business Planning, Coaching, Commercial Acumen, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer Experience Strategy, Customer Solutions, Data Analysis Management, Data Collection Management (Inactive), Data Controls, Design Thinking, Empathy, Follow-Through, Growth Mindset, Intellectual Curiosity (Inactive), Long Term Planning, Managing Ambiguity {+ 5 more}

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

#india

#operations

Job:

Services

Job Level:

Specialist

Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.