Customer Support Operations Manager
ZyG
Operations, Customer Service
Tel Aviv District, Israel · Tel Aviv-Yafo, Israel
Posted on May 12, 2026
ZyG is revolutionizing eCommerce with the first Agentic Operating System for eCom scale.
This end-to-end platform helps product inventors and entrepreneurs turn their products into successful Direct-to-Consumer businesses, addressing the three key challenges of eCom scale: poor product bets, lack of scale infrastructure, and the need for often-complex financing.
With a connected system of AI Agents built on a unified data infrastructure, the OS analyzes scale-market fit, replaces the fragmented tools, agencies, and manual workflows that typically power eCom growth, and offers the financing needed for DTC scale.
The Role
We’re looking for a Customer Support Operations Manager to own and optimize our customer support systems across multiple brands.
This role is focused on building the infrastructure behind support - ensuring our tools, workflows, and processes enable our team to deliver fast, high-quality, and scalable customer experiences. This role will also play a key part in shaping how we leverage AI and automation to scale support across multiple brands.
What You'll Do
This end-to-end platform helps product inventors and entrepreneurs turn their products into successful Direct-to-Consumer businesses, addressing the three key challenges of eCom scale: poor product bets, lack of scale infrastructure, and the need for often-complex financing.
With a connected system of AI Agents built on a unified data infrastructure, the OS analyzes scale-market fit, replaces the fragmented tools, agencies, and manual workflows that typically power eCom growth, and offers the financing needed for DTC scale.
The Role
We’re looking for a Customer Support Operations Manager to own and optimize our customer support systems across multiple brands.
This role is focused on building the infrastructure behind support - ensuring our tools, workflows, and processes enable our team to deliver fast, high-quality, and scalable customer experiences. This role will also play a key part in shaping how we leverage AI and automation to scale support across multiple brands.
What You'll Do
- Support Systems & Tools: Own and manage our support platform and ensure our tools are optimized for speed, clarity and scale.
- Process and Workflow automation: Build and maintain tagging systems, macros, automations and workflows. Optimize ticket handling.
- Data, Reporting & Insights: Analyze trends and insights. Provide clear recommendations.
- AI Automation & Strategy: Help define and lead the implementation of AI across support operations.
- BPO & Team Enablement: Work with external support teams on our processes. Help standardize across brands.
- 3+ years of experience: In Support Operations, CS Ops, or similar role
- Experience with support platforms (Gorgias, Zendesk, intercom, etc)
- Strong understanding of support workflows, SLA management
- Analytical mindset - Comfortable with data and dashboards
- Highly organized and process-driven
- Strong communication skills